As Reservations Agent, you’ll be supporting the department in all required areas, including managing reservations and solving incidents for guests, among others.

　　You’ll report to the Director of Revenue Management.

　　Your day to day:

　　• Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.

　　• Follow up on small party groups (9 rooms or less) and make sure they are guaranteed.

　　• Handle group rooming lists with the supervision of the Sales Department.

　　• Follow up on any possible fraudulent reservation that may impact the revenue performance.

　　• Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.

　　• Make sure deposits and cancellation fees are handle and done by the Front Desk Team.

　　• Ensures reservation accuracy (segment, channel, routings, traces, etc).

　　• Handle no shows and control non-guaranteed reservations.

　　• Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination.

　　What we need from you:

　　• Bachelor’s degree in hospitality or related field.

　　• 2+ years’ experience working in Reservatinos.

　　• Must be fluent in local language and English, additional languages will be highly valuable.

　　• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

　　What to expect from us:

　　• Discounted international room rates.

　　• Room for professional growth in one of the largest hospitality companies.

　　• Training programmes and access to IHG’s training tool.

　　• Meals whilst on duty.

　　• Uniform and laundry service.

　　• Private health insurance discount.

　　• Cool work environment and lots of fun!

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.