Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

　　InterContinental Residence Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

　　With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Reservation Manager and let us help you create a career journey like no other.

　　As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

　　Oversee the hotel's reservation department, ensuring efficient and accurate handling of room bookings and cancellations.

　　Develop and implement reservation policies and procedures to optimize room revenue and occupancy rates.

　　Monitor reservation trends, analyze data, and implement strategies to maximize room revenue and achieve sales targets.

　　Coordinate with other hotel departments, including front office, sales, and housekeeping, to ensure seamless communication and service delivery.

　　Train, supervise, and evaluate reservation staff to maintain high levels of customer service and accuracy in reservation processes.

　　Respond to customer inquiries, concerns, and reservation issues in a timely and professional manner.

　　Utilize reservation systems and technology to manage room inventory, pricing, and distribution channels effectively.

　　Collaborate with the marketing team to implement promotions and packages to drive reservations and revenue.

　　Prepare and present regular reports on reservation performance to senior management.

　　Stay informed about industry trends, market conditions, and competitor strategies.

　　Ideally, you should possess some or all the following qualifications and experience:

　　Preferably candidates with pre-opening hotel experience.

　　Bachelor’s degree in hospitality management, Business, or a related field.

　　Proven experience in hotel reservation management or a similar role.

　　In-depth knowledge of reservation systems, distribution channels, and revenue management.

　　Strong analytical and problem-solving skills with the ability to interpret data and trends.

　　Excellent communication and interpersonal skills for effective collaboration with various departments and guests.

　　Familiarity with online travel agencies (OTAs), global distribution systems (GDS), and central reservation systems (CRS).

　　Detail-oriented with a focus on accuracy in managing room inventory and rates.

　　Leadership skills to guide and motivate reservation staff.

　　Customer-centric approach with a commitment to delivering exceptional service.

　　Ability to work in a fast-paced and dynamic environment.

　　Proficiency in relevant software and reservation management tools.

　　In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

　　Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

　　IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

　　We are an equal opportunities employer.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.