Description:

　　2 years of work experience as a Reservation Host in a hotel

　　Good communication skills.

　　Qualifications:

　　Technical Expertise

　　Sell Alila Hinu Bay products and services using up-selling and suggestive selling techniques

　　Promote the Hotel’s (and Alila Hotels generally) products and services

　　Maintain a high level of product and service knowledge of the Resort.

　　Opera and Reserve full operational Knowledge

　　Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.

　　Process amendment to reservation such as extensions, early arrival & departure and etc

　　Accept wait list reservations

　　Manage “no show” reservations by investigation and follow up by same day

　　Record special billing arrangements for groups and conventions.

　　Update guest special request and preference in trance and special fields.

　　Select and update correct profile on each reservation

　　Update correct VIP code on each profile and ensure correct amenities code attached in the systems.

　　Monitor reservation levels and inform Managers of current and future occupancy rates

　　Maintain knowledge of special rates/ offers/ promotions and train the teams.

　　Prepare reports as requested (pick up report, etc.)

　　Attend daily room controlling meeting.

　　Attends to inquires, complaints and request regarding reservation.

　　Ensure all reservation papers have been properly filed according to the established procedures

　　Familiar with job description, policies and procedures and able to perform the duty whenever needed.

　　Perform any other tasks been assigned by your supervisor & managers.

　　Primary Location: OM-Salalah

　　Organization: Alila Hinu Bay

　　Job Level: Full-time

　　Job: Reservations

　　Req ID: SAL000702

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.