POSITION OVERVIEW:

　　HBSE is looking for a hands-on research specialist with experience generating end-to-end consumer insights to join its Strategy & Analytics team as a Research Analyst. This role will be responsible for creating actionable insights through the collection and analysis of first, second and third-party fan data.

　　The Research Analyst will write and program fan-facing surveys, facilitate League and vendor-led research, and build customer profiles to help inform new business and retention efforts. The Research Analyst will also support the Director, Research & Business Intelligence with ongoing initiatives aimed at helping guide organizational strategy and improving the customer experience. This role supports HBSE’s portfolio of properties, with a primary focus on the Philadelphia 76ers and New Jersey Devils.

　　RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE BELOW:

　　Execute fan-focused research initiatives, including planning, administering, and analyzing year-round consumer surveys.

　　Gather, validate, and synthesize fan data from multiple sources.

　　Leverage qualitative research to augment customer profiles.

　　Build and maintain internal reports and dashboards to equip business unit leaders with actionable fan insights.

　　Continuously improve fan research-related tools and capabilities.

　　Complete day-to-day research requests.

　　Other duties as assigned.

　　KNOWLEDGE, SKILLS, AND ABILITIES:

　　Proactive and resourceful self-starter who can work independently within set objectives and consistently meet deadlines.

　　Excellent written and visual communication skills with very strong attention to detail.

　　Ability to maintain confidential and/or proprietary information.

　　QUALIFICATIONS:

　　2-3 years of professional experience in consumer insights, market research, and/or analytics.

　　Intermediate to advanced knowledge of Microsoft Excel and PowerPoint required; 1+ year of demonstrable experience with PowerBI or other data visualization tool preferred.

　　Prior professional team, major brand, or agency experience is strongly preferred.

　　OUR BENEFITS:

　　Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)

　　Pretax Transportation Benefit

　　Generous parental leave policies

　　401K (100% up to 5% is matched, after 1 year of service)

　　Unlimited Paid Time Off

　　13 Paid Holidays

　　½ Day Summer Fridays

　　Complimentary or Discounted Sports & Concert Tickets

　　On-Site Fitness Rooms

　　Other League & Partner Discounts