Do you want to join us in helping to fight the world’s mostthreatening diseases and enabling access to care for more people around theworld? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

　　At Siemens Healthineers, We offer you a flexible and dynamicenvironment with opportunities to go beyond your comfort zone in order to growpersonally and professionally. Sound interesting? Then come and join our globalteam as Remote Support Engineer 4 to support the Atellica product linewith remote technical support.

　　Our global team : We are ateam of more than 68,000 highly dedicated employees across more than 70countries passionately pushing the boundaries of what’s possible in healthcareto help improve people’s lives around the world. As a leader in the industry,we aspire to create better outcomes and experiences for patients no matterwhere they live or what health issues they are facing. Our portfolio, spanningfrom in-vitro and in-vivo diagnostics to image-guided therapy and innovativecancer care, is crucial for clinical decision-making and treatment pathways.

　　Our culture : We are partof an incredible community of scientists, clinicians, developers, researchers,professionals, and skilled specialists pushing the boundaries of what’spossible, to improve people’s lives around the world. We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

　　This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a RemoteSupport Engineer 4 you will be responsible for :

　　Providing virtual support for internal/externalcustomers, as well as, consistent monitoring and accurate documentationutilizing the Customer Relations Software Tool(s)

　　Demonstrating a high level of technicalexpertise in clinical laboratory practice while supporting the Atellica Product Line

　　Demonstrating exceptional customer serviceskills to improve the customer experience, and achieve customer satisfaction byproviding highly technical troubleshooting of complex issues to meet issueresolution and achieve customer satisfaction

　　Taking timely action and ownership on all opentickets to troubleshoot and resolve internal/external customer issues to thecustomers satisfaction, and if necessary, escalates customer issues to nextlevel support

　　Meeting/Exceeding individual service levelmetrics to meet the needs of the customer/business

　　Compliance to all Siemens pay and T&Epolicies, as well as, all RSC Procedures/Processes

　　This position may suit you best if you are familiar with whatis below, and would like to do develop your career with Healthineers

　　You have analytical thinking abilities tosupport advanced technical troubleshooting and problem solving skills forassigned product line

　　You have exceptional phone and communicationsskills to support collaboration with the customer, as well as, other internalresources to develop and implement action plans to resolve customer issues

　　You are proficient in Microsoft Office Suiteincluding Outlook, Excel, Word and other applications

　　You have a positive "can-do" attitudein all communications and the ability to thrive as a member of a collaborative,cross-functional team

　　Leverages team abilities to best serve thecustomer, and collaborates with team members and counterparts in other parts ofthe organization to develop and implement action plans to resolve customerissues

　　You are willing to create an open, supportiveenvironment consistent with the culture of Service Based Leadership

　　Requiredskills to have for the success of this role

　　Associate’s or Bachelor’s degree in ascience-related or engineering field, or equivalent experience as anexpert technical engineer in product line forover 15 years

　　Willing to travel up to 20%

　　Additional specialized qualification + 4 to 8 years experience needed

　　Excellent communication skills

　　Hours are: 9pm-730am; Friday -Monday.

　　The payrange for this position is $82,000 – $103,000 annually; however, base payoffered may vary depending on job-related knowledge, skills, and experience.The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellnessbenefits including paid time off and holiday pay. Details regardingour benefits can be found here : https://benefitsatshs.com/index.html / Thisinformation is provided per the required state Equal Pay Act. Base payinformation is based on market location. Applicants should apply via SiemensHealthineers external or internal careers site.

　　AtSiemens Healthineers, we value those who dedicate their energy and passion to agreater cause. Our people make us unique as an employer in the med-techindustry. What unites and motivates our global team is the inspiration of ourcommon purpose: To innovate forhealthcare, building on our remarkable legacy of pioneering ideas thattranslate into even better healthcare products and services. We recognize thattaking ownership of our work allows both us and the company to grow. We offeryou a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.

　　If you want to join us in transforming the way healthcare isdelivered, visit our career site at https://jobs.siemens-healthineers.com/careers

　　If you wish to find out more about the specific division beforeapplying, please visit: https://usa.healthcare.siemens.com/about .

　　Beware of Job Scams

　　Please beware of potentially fraudulent job postings or suspiciousrecruiting activity by persons that are currently posing as SiemensHealthineers recruiters/employees. These scammers may attempt to collect yourconfidential personal or financial information. If you are concerned that anoffer of employment with Siemens Healthineers might be a scam or that therecruiter is not legitimate, please verify by searching for the posting on theCareer site: https://jobs.siemens-healthineers.com/careers

　　Successful candidate must be able to work with controlledtechnology in accordance with US export control law.” “It is SiemensHealthineers’ policy to comply fully and completely with all United Statesexport control laws and regulations, including those implemented by theDepartment of Commerce through the Export Administration Regulations (EAR), bythe Department of State through the International Traffic in Arms Regulations(ITAR), and by the Treasury Department through the Office of Foreign AssetsControl (OFAC) sanctions regulations.

　　As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.

　　Equal Employment Opportunity Statement

　　Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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　　Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

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　　Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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