Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail

　　Position allows for work from home/remote opportunity.

　　Position works the 10:30am to 7:00pm shift Monday-Friday EST.

　　This is a position in the HR Shared Services Contact Center.

　　ESSENTIAL FUNCTIONS

　　Works under the supervision of the Contact Center Phone and Live Chat Manager.

　　Maintains strict confidentiality of data and information. Possess the ability to handle sensitive information with tact and discretion. Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System.

　　Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center.

　　Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures. Operates data capture technology to extract and import digitized documents into document management system.

　　Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc.

　　May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management.

　　Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors. Managers daily workload and contributes to the overall performance of the team.

　　Other duties as needed and assigned by the manager or HR Rep Senior.

　　a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

　　MINIMUM QUALIFICATIONS

　　Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. Subpoena and file request previous experience preferred. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required or an equivalent combination of education and experience.

　　Proficient knowledge of HRIS, HR processes and the downstream impact of transactions to benefits, pay, and other areas required. Familiarity with PeopleSoft, and Kronos time and attendance, Case Management system is preferred.

　　Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment, critical thinking, and conflict resolution skills. Flexibility and ability to manage competing tasks of differing priorities.

　　Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and Health Ministries.

　　Demonstrated proficiency in MS Office Suite.

　　Must be comfortable operating in a collaborative, shared leadership environment.

　　Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

　　PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

　　Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

　　Must be able to travel to the various Trinity Health sites (10%) as needed.

　　Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.

　　Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

　　Manual dexterity is needed in order to operate a computer keyboard.

　　Must possess the ability to comply with Trinity Health policies and procedures.

　　Hourly payrate: $18-46 - $27.70

　　Diversity and Inclusion

　　Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Trinity Health's Commitment to Diversity and Inclusion

　　Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　Note:

　　Bargaining unit employees are governed by the terms and conditions of their respective collective bargaining agreements, which supersede the Employment-At-Will Statement.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran