remote customer service rep.

　　cedar rapids , iowa

　　posted january 17, 2024

　　job details

　　summary

　　$18 - $18.50 per hour

　　temp to perm

　　high school

　　category healthcare support occupations

　　referenceAB_4447123

　　job details

　　Do you like to help people? Do you like to work in your pajamas? Do you live in Iowa? If so, read on...

　　We are hiring NOW for our February training class.

　　PAID TRAINING. EQUIPMENT IS PROVIDED. PLUS UP TO $70 MONTHLY TOWARDS YOUR HIGH-SPEED INTERNET BILL.

　　Pay: $18.00 per hour. $18.50 for bilingual English/Spanish.

　　What you'll have:

　　Proven experience in a customer service role

　　Excellent communication skills, both written and verbal

　　Empathy and the ability to understand and address customer needs

　　Proficiency in using customer support software and CRM systems

　　High-speed and reliable internet access for remote work

　　High School Diploma or Equivalent (No Education or Employment verification, No Drug Screen)

　　2+ yrs of CSR experience in high call volume environment

　　1+ medical and/or health Insurance experience

　　What you'll do:

　　Respond to customer inquiries via phone, email, and chat

　　Provide accurate and timely information to customers

　　Resolve customer issues

　　Document all customer interactions and issues in the company's customer relationship management (CRM) system

　　Collaborate with other team members to resolve complex customer issues

　　Meet or exceed individual and team performance goals and metrics

　　Sounds pretty awesome, right? APPLY NOW!

　　Email [email protected] with resumes or inquiries

　　salary: $18 - $18.5 per hour

　　shift: First

　　work hours: 8 AM - 4 PM

　　education: High School

　　Responsibilities

　　Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments)

　　Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process

　　Thoroughly and completely document all customer interactions

　　Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations

　　Provide direction on the usage and benefits of self-service tools

　　Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist

　　Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role

　　Respond to customer inquiries in a courteous and professional manner

　　Research assistance requested and consistently provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

　　Respond to and resolve internal and external complex customer inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

　　Resolve claim payment inquiries by researching and analyzing patient activity and determine appropriate action to be taken

　　Skills

　　Healthcare

　　Call Center

　　Health Insurance Policies

　　Medicare/Medicaid

　　Customer Service

　　Empathy

　　Microsoft Office

　　Healthcare System Navigation

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　AV

　　alexandra varela

　　[email protected]