Change people's lives and love what you do! Cochlear is the mostrecognized brand in hearing health care.

　　Job Posting Content

　　Refund & Credit Balance Specialist

　　Change people's lives and love what you do! Cochlear is the mostrecognized brand in hearing health care.

　　Human needs have always been our inspiration, ever since Professor GraemeClark set out to create the first multi-channel cochlear implant because hesaw his father struggle with hearing loss. We always start with people in mind- thinking about their needs.

　　For this reason, our products, services and support will continue toevolve and improve. We are by our customers' side through the entire hearingjourney, so they can experience a life full of hearing. Our employees tellus that the number one reason they enjoy working for Cochlear is theopportunity to make a difference to people's lives and working in anorganization where they can be part of bringing the mission to life each day.

　　About the role

　　As Cochlear continues to grow and service our customers, we are recruitingfor a Refund & Credit Balance Specialist in Lone Tree, CO. This roleoffers a hybrid work environment with a combination of in-office and remotework from home.

　　In alignment with our organizational principle of providing a safe workenvironment, employees of Cochlear are required to be fully vaccinatedagainst COVID-19. The only allowable exceptions include qualifying medical andreligious accommodation. Proof of your COVID-19 vaccination will be requiredprior to your start date.

　　To be successful in this role, you'll be able to accurately andefficiently resolve self-pay and insurance credit card balances. You willresearch credit balances in BrightTree and Oracle to determine whetheroverpayment occurred and initiate the refund process accordingly, outliningthe reason for the refund while including explanation of benefits and invoicecorrespondence. This role will handle payer refund requests includingvalidating the refund following review of the account history and submissionof a refund request. You'll work collaboratively with Reimbursement teammembers to research accounts and validate self-pay and insurance refunds.

　　Key Requirements

　　To add value to Cochlear in this role you'll be able to meet and demonstratethe following knowledge, skills and abilities in your application and atinterview:

　　Minimum:

　　3-4+ years of experience in healthcare reimbursementStrong analytical skills and ability to research and resolve issuesMust be able to work independently, prioritize, and have excellentcustomer service skills as well as verbal and written communication skillsStrong organizational skills, detail-oriented with a track record for beingable to multi-taskAssist internal customers in a professional and diplomatic mannerAbility to learn at a fast pace in a dynamic environmentProcess a high volume of work with a strong work-ethicProven ability to work cross-functionally with internal business partnersAdvanced knowledge of Microsoft Office

　　Ideal:

　　Experience in Refund analysis & Cash postingDurable Medical Equipment (DME) experience highly desired

　　Physical & Mental Demands

　　The physical and mental demands described below are representative of thosethat must be met to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

　　While performing the duties of this job, the individual is regularlyrequired to be in a stationary (seated/standing) position; utilizebusiness technology for work product delivery, communicate orally and inwriting with others internal or external to the organization, utilizeproblem solving/critical thinking skills to discern and convey information.Must OR occasionally transport/move up to 30 pounds. Specific visionabilities required by this job include ability to adjust focus. The individualis regularly required to utilize comprehension, critical thinking,communication, problem solving, organization reasoning, relating toothers and discernment of items such as product specifications, proceduresand processes to customers (whether internal or external). Influence,organization/classification of information and planning are also required.

　　The work environment is a home/office environment and are representative ofthose an individual encounters while performing the essential functions ofthis job.

　　In addition to the opportunity to develop your knowledge and growprofessionally, we offer competitive wages and benefits. The Target PayRange is $27.00 - $27.50 an hour based upon experience.

　　The overall benefit program includes medical, dental, vision, life anddisability, pet insurance, Employee Stock Purchase Plan, 401K