Summary:-The primary purpose of your job position is to perform registration support for both Hospitals and Clinics inaccordance with established procedures and as directed by your supervisor.-As the Registration Manager, you are managing the individuals who are the public?s initial exposure to thefacility. You must ensure they display absolute professionalism and courtesy at all times whether dealing withthe public on the telephone or in person.-Every effort has been made to make your job description as complete as possible. However, it in no way statesor implies that these are the only job duties that you will be required to perform. The omission of specificstatements of duties does not exclude them from your position if the work is related, similar, or a logicalassignment to your position. As a leader at NEMHS you are responsible for the safety and quality of patientsand staff.-As the Registration Supervisor, you are delegated by the Billing Manager, the authority, responsibility, andaccountability necessary to carry out your assigned duties.Essential Functions:-Customer service.-Responsible for managing the employees who are collecting the necessary information and completing theadmission registration on all patients.-Utilizes the computer admission system to fully complete patient registration information needed to insure properbilling of each account as backup to the central scheduling receptionists.-Enter insurance carrier of all patients calling the clinics to schedule an appointment.-Assists in registering patients in person as back-up to the front desk and ER registration.-Responsible for answering telephone calls and transferring incoming calls to the appropriate voicemail boxes.-On all incoming telephone calls, schedule an appointment ensuring proper registration and insurance carrierdata entry or transfer the call to the appropriate department.-Responsible for entering IT tickets if/when computer or telephone system is not functioning properly.-Responsible for managing and training all employees.-When openings arise, ensure that they are posted and advertised. Review all resumes, conduct interviews andhire appropriate staff.-Train all new employees to ensure proper procedures are followed. Review mistakes and shore up training gaps.-Document all attendance and personnel issues, complete yearly reviews and ensure the success of all employeesas much as you are able.-Document process and socialize to other departments as necessary.-Responsible for registration errors and training.-Review all registration errors and identify trends or training gaps.-Meet with employees, re-train as necessary and document errors accordingly.-Responsible for scheduling appointments for health care providers.-Schedules appointments using guidelines per each provider.-Patients are to be given a choice of another provider if the one they are requesting is booked.-Notify nurses of acute illness/injuries immediately.-Ensure that no patients are turned away and walk-ins are communicated to front desk staff accordingly.-Responsible for assuring own education to keep abreast of changes affecting your position.-Attends workshops as directed by your supervisor.-Attends mandatory facility classes. - OSHA - Fire Life Safety - Worker?s Compensation - Infection ControlHazcom - HIPAA- Hazcom/Blood Borne Pathogens-Responsible for abiding by the policies and procedures of NEMHS.-Follows Employee Handbook.-Follows Employee Health Policies.-Follows OSHA, Infection Control and Safety policies.-Attends mandatory in-service training and training appropriate to your job position.-Provides leadership that aligns and challenges the workforce, inspires loyalty, and promotes fulfillment ofNEMHS?s mission, vision, and values.QUALIFICATIONSRequired:-Must possess a high school diploma or its equivalency.-Knowledge of computer systems.-Have a working knowledge of computers-Experience in a healthcare EHR.-Ability to prioritize, delegate, and oversee your department.-Exceptional employee and customer relations skills are required.-Exceptional leadership skills and a hands-on visible approach to staff management and interaction are required.Preferred:-3+ years? experience in a healthcare leadership position is preferred.-Experience and/or knowledge of working with organizational leadership is preferred.FOR A COMPLETE JOB DESCRIPTION VISIT https://nemhs.net/careers/