An exciting opportunity has become available for Regional Sales Supervisor to join Mukuru. The position is available in the Northern Region of Malawi.

　　The Regional Sales Supervisor reports directly to the Sales Lead.

　　This position is responsible for ensuring that all staff in their regions have all the information and documents they need to promote Mukuru services and sign-up new customers. The Regional Sales Supervisor is responsible and accountable for all Agents and Information Officers in their region. The successful candidate must ensure that new Agents and Information Officers are activated. They are also responsible for scouting out new areas and new locations for agent deployment.

　　Internal Liaison takes place with Marketing, New Agents and Agent Support Consultants and the Operations Team. External liaison takes place with agents and customers.

　　Duties and Responsibilities (Include but is not limited to):

　　Oversee the sales and targets of their assigned region

　　Provide advice and guidance to Sales Agents

　　Obtain and monitor regional sales stats from Head Office

　　Motivate Sales Agent to work towards sales targets

　　Activate new Agents for regions when needed

　　Keep track of various expenses and ensure all receipts are submitted timeously

　　Develop awareness of the Mukuru brand and services

　　Ensure sufficient stock of flyers and pamphlets are always available for Agents

　　Explain to potential customers what Mukuru does and how transfers work

　　Provide potential customers with the various locations where money can be sent

　　Uphold and professionally promote the Mukuru brand

　　Scout out and investigate feasibility of potential new locations for booth and branch set up.

　　Establish the viability of the potential location

　　Obtain sign-off for new location

　　Make logistical arrangements for new agent deployment.

　　Arrange with marketing for signage and collateral

　　Carry out inspections to ensure agents are conducting their assigned duties.

　　Identify potential new business leads in order to grow the region

　　Prepare for and conduct presentations on Mukuru's products and services

　　To take responsibility for stock management and cost management in region

　　Monitor regional targets and ensure they are met

　　To create and submit weekly reports

　　Act as the company ears and eyes on the ground all record all relevant information

　　Collate all relevant information in the correct report template

　　Conduct general people management functions to ensure the effective running of the region

　　Resolve HR and IR issues for all sales staff within assigned region

　　Complete all required documentation and ensure contracts are in place for new staff

　　Ensure all new staff have sufficient training before commencing employment

　　Key Requirements:

　　Grade 12 or equivalent (Desirable)

　　Sales Degree/Diploma (Essential)

　　Understanding and speaking of English and Chichewa /other relevant language (Essential)

　　Knowledge of Mukuru products and services

　　6 months Customer Service experience

　　Knowledge of money transfer procedures

　　Knowledge of FIA regulations

　　Additional Skills

　　Multitasking skills

　　Computer and telephone skills

　　Verbal communication skills

　　Selling skills

　　Time management skills

　　Organizational & administrative skills

　　Conflict management skills

　　People management skills

　　Problem solving

　　Attention to detail

　　I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

　　Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

　　If you do not receive any response after two weeks, please consider your application unsuccessful.

　　NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS