Join us as a Receptionist at WTW based out of our Knutsford office where you will play a crucial role in creating a positive first impression for our visitors, clients, and employees. You will be the point of contact for all incoming calls, visitors, and inquiries, ensuring that each interaction reflects the high standards of our company.

This is a part-time role with a weekly commitment of 22 hours per week at our Knutsford office working Wednesday 8am-12pm, Thursday Friday 8am - 6pm.

The Role

Mail Handling: Receive, sort, and prepare incoming and outgoing mail. Coordinate courier bookings as needed.

Franking Machine and Stationery: Maintain the franking machine with sufficient funds and order stationery supplies. Place orders with Royal Mail for daily post stationery.

Telephone Management: Answer incoming calls within 15 seconds, transfer calls, take messages, and direct inquiries to the appropriate departments. Handle client services, accounts, OH department, and other team calls promptly.

Correspondence and Documentation: Print letters for the OH department, group leaver letters, and other essential documents. Handle email correspondence and client bookings.

Managed Care Support: Assist managed care members by booking appointments and managing the voice mail system for appointment scheduling.

Reception and Visitor Management: Maintain a clean and organized reception area. Greet and assist visitors, ensuring a positive and welcoming experience.

Office Support: Provide assistance with various tasks around the office, including business support, facilities, and IT issues.

Shift Coverage: Cover other receptionist shifts during holidays or sick leave.

Office Supplies: Order and manage office and remote working stationery supplies.

Logistics Support: Coordinate laptop pickups and deliveries from sales colleagues. Order coffee for the meeting room machine.

Meeting Room Setup: Prepare and set up meeting rooms for scheduled meetings.

Document Management: Scan and send fines, vehicle reminder letters, and related documents to sales colleagues. Organize and file copies appropriately.

Facilities Assistance: Assist the facilities manager with fire alarm testing and guide trades people around the building as needed

The Requirements

Customer service experience

Excellent telephone manner

Strong interpersonal skills and the ability to work well in a team.

Effective problem-solving skills and a proactive approach to challenges.

Ability to maintain confidentiality and handle sensitive information with discretion.

Flexibility to adapt to changing priorities and a fast-paced environment.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity