Description

　　There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

　　At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

　　Key Responsibilities:

　　Provide leadership and oversight of a work area and front-line employees in an operational environment

　　Serve as a subject matter expert on safety, service and procedures

　　Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines

　　Ensure consistency on operational service and product delivery

　　Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals

　　Support standard work and continuous improvement processes

　　Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met

　　Assess and delegate the appropriate work assignments to front-line employees

　　Provide front-line employees with regular mentoring, feedback and recognition as appropriate

　　Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work

　　Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues

　　Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently

　　Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers

　　Complete all required regulatory and Company required documentation of activities

　　Participate in collateral projects

　　Qualifications

　　Qualifications - External

　　What’s needed to succeed (Minimum Qualifications):

　　High School Diploma, GED or education equivalent

　　Strong sense of ownership, understands operations and how to translate knowledge to business goals

　　Continuous improvement

　　Customer Focus

　　Conflict resolution, accountability, teamwork, engagement/motivation

　　Safety orientation

　　Planning/multi-tasking

　　Strong written and oral communication skills

　　Decision making with an ability to lead

　　Proficient in IT systems and common software appropriate to work group

　　Experience leading and influencing a team and customer service experience

　　Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays

　　Must possess a valid state-issued driver’s license, and acceptable driving record

　　Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions

　　Must be legally authorized to work in the United States for any employer without sponsorship

　　Successful completion of interview required to meet job qualification

　　Reliable, punctual attendance is an essential function of the position

　　What will help you propel from the pack (Preferred Qualifications):

　　Bachelor's Degree or relevant job experience will be equally considered

　　Computer skills including Microsoft Office (Outlook, Word, Excel)

　　Experience leading Union personnel a plus

　　Experience working in Airport Operations, including Ramp Service

　　United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

　　Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT