Havasu Regional Medical Center

　　Who We Are:

　　People are our passion and purpose.Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

　　Where We Are:

　　Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate, captivating scenery, beautiful yet rugged mountains, tranquil desert and the azure waters of the Colorado River, Lake Havasu's 45-mile-long lake is an oasis of natural beauty.

　　Why Choose Us:

　　· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

　　· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

　　· Employee Assistance Program – mental, physical, and financial wellness assistance

　　· Tuition Reimbursement/Assistance for qualified applicants

　　· Professional Development and Growth Opportunities

　　· And much more…

　　Position Summary:

　　The Patient Advocate is responsible for leading, executing, implementing, analyzing, reporting, and evaluating patient experience and service recovery improvement initiatives within the facility. Participating in the development and implementation of projects related to hospital-wide patient/guest experience initiatives. Collaborating with and instructing leadership, physicians, and staff to implement strategies ensuring optimal patient experience outcomes. Identifying and mitigating barriers at the point of care utilizing evidence-based tactics to enforce HRMC's mission and vision.

　　Reports to: Manager of Quality and Risk

　　FLSA: Exempt

　　Minimum Qualifications:

　　Minimum EducationBachelor's degree requiredMaster's degree preferredDrag Edit Delete

　　Minimum Work Experience5 years Social Work, Hospitality, Communications experience preferred

　　Certification:Certified Patient Experience Professional (CPXP) is preferred,**required within two years of hire

　　Fingerprint Clearance Card underway on hire; card must be turned in within 60 days after hireDrag Edit Delete

　　Required SkillsProven customer service training skillsExcellent verbal and written communications skillsInterpersonal communication, conflict resolution, and problem-solving skillsPlanning and implementation skills

　　EEOC Statement:

　　Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

　　Job: *Quality

　　Organization: *Havasu Regional Medical Center

　　Title: Quality Patient Advocate - FT

　　Location: Arizona-Lake Havasu City

　　Requisition ID: 7430-7289