quality assurance administrator.

　　charlotte , north carolina

　　posted january 18, 2024

　　job details

　　summary

　　$18 - $21 per hour

　　temporary

　　bachelor degree

　　category business and financial operations occupations

　　referenceAB_4447954

　　job details

　　Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and below!

　　salary: $18 - $21 per hour

　　shift: First

　　work hours: 8:30 AM - 5 PM

　　education: Bachelors

　　Responsibilities

　　Monitor and evaluate the quality of inbound or outbound customer calls. Document quality issues and performance measures for management review. Oversee a group of service monitors. Provides information and assists in the feedback and formal education process of other staff. Work closely with both internal and external customers to meet their service needs. Act as a subject matter expertise. Provide information and assist in the feedback and education to staff.

　　Skills

　　Quality Assurance

　　Quality Control

　　Audit - Internal

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　BS

　　benjamin sampson

　　[email protected]