Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serve as a Public Safety Dispatcher with Fort Drum Directorate of Emergency Services, providing emergency police, fire, and medical services to the public by answering emergency 911 calls and dispatching appropriate personnel and equipment. Responsibilities Determine, based on local policy and procedure, appropriate jurisdiction and emergency services to be rendered. Provide emergency medical dispatching assistance to callers with medical emergencies using emergency medical dispatch system. Utilize computer keyboard to acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures. Interrogate callers to determine the problem and the nature of the call and simultaneously inputs pertinent information, as information is received, into the Computer Aided Dispatching (CAD) system. Receive and evaluate of 911 emergency calls, to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms. Perform crisis intervention with distraught emergency callers during high-risk situations. Initiate an immediate, appropriate, emergency response and provide the caller with advanced life support. Refer non-emergency callers to appropriate department/agency for assistance. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Assisting with receiving and assessing 911 emergency calls to dispatch appropriate assistance (e.g., police, fire or medical services); 2) providing instructions to 911 callers in high stress conditions; and 3) utilizing dispatching and/or law enforcement communication equipment/systems to perform dispatching duties. This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal service (GS-05). You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical) Decision Making Speaking Technical Competence Education Some Federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Transportation Management Career Field position. You may claim military spouse preference. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Permanent change of station (PCS) costs may be authorized. Recruitment and relocation incentives may be authorized. Student loan repayment may be authorized. Salary negotiations for those candidates who are new to Federal service may be authorized. Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized. Conditions of Employment, Cont'd.: Incumbent is required to obtain and maintain the certifications outlined below within a year of employment: a. Department of Defense Telecommunicator I & II b. Hazardous Material Awareness c. National Academies of Emergency Medical Dispatcher. d. National Academies of Emergency Police Dispatcher e. National Academies of Emergency Fire Dispatcher f. NYS eJusticeNY (formerly NYSPIN) & FBI National Crime Information Center (NCIC) g. Integrated Commercial Intrusion Detection System (ICIDS Intrusion Detection System. Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally. The incumbent must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software. h. Cardiopulmonary Resuscitation (CPR) Selectee's inability to successfully pass or refusal to conduct the drug test may result in the job offer being withdrawn during the recruitment process or subsequently being removed from Federal service for failure to meet a condition of employment.