Provider Relations Specialist-Bilingual Spanish

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　　Location: Forest Hills, New York

　　Department: Administrative

　　Posted: 01/17/2024

　　Location Name: Forest Hills

　　Wage Max: 24.00 Hourly

　　Wage Min: 23.00 Hourly

　　Position Type: Full Time

　　Our Ideal Provider Relations Specialist-Bilingual Spanish Candidate:

　　Are you detail-oriented and enjoy meeting deadlines? Love solving problems and thrive on making the impossible possible? Can communicate well with people regardless of their position in a work environment? Want to work for a company that has a strong mission of helping children with special needs?

　　Interested?

　　If this sounds like you, please apply today!

　　Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

　　Job Summary:

　　The role of the Provider Relations Specialist is to establish a supervisory relationship with salaried therapists, manage performance productivity, and serve as a liaison for salaried providers and other internal departments.

　　• Establish and maintain a supportive relationship with providers.

　　• Work closely with internal departments and providers to ensure documentation and services are completed and submitted according to EI rules and regulations, and received in a timely manner.

　　• Notify and update providers of all changes regarding EI regulations, service provision, and QA changes.

　　• Effectively analyze, monitor, and manage therapist productivity/clinical fulfillment and caseload, ensuring the maximum productivity and billing potential per provider.

　　• Manage provider performance and complete annual reviews

　　• Review reimbursements; review monthly bonus (overtime) pay, review provider invoices

　　• Mediate issues and concerns raised by providers, or internal staff regarding therapists including but not limited to the following program and corporate departments: Case Management, Evaluations, Billing, Immigration, Clinical Supervision, and Human Resources departments.

　　• Follow-up with providers continuously; conduct heavy e-mail and phone contact with therapists as well as office staff.

　　• Perform new hire orientations for providers, and conduct re-trainings as needed.

　　• Day to day trouble shooting

　　• Work with Compliance/Credentialing to ensure provider compliance

　　• Perform special projects as assigned

　　• Other duties as assigned by manager

　　Our Mission:

　　At Achieve Beyond: We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

　　Education Or Work Experience Requirements:

　　• Bachelor's Degree in a related field preferred

　　• Bilingual Spanish a must

　　• Successful experience working in a high volume work environment where organizational and multi-tasking skills are essential

　　• Ability to work in office full time

　　• Excellent interpersonal skills; the ability to interact with a broad spectrum of people

　　• Strong interpersonal communication - verbal and written - skills are required.

　　• Ability to multitask and work in a fast-paced environment

　　• Self-motivated with excellent work ethic.

　　• Take initiative and be a decision maker

　　• Strong analytical skills

　　• Strong typing skills and knowledge of Word, Excel, and customized databases

　　Physical Requirements:

　　Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.

　　Occasionally moving and/or lifting objects at work weighing up to 20 pounds.

　　Must be able to remain in a stationary position for prolonged periods up to 90% of the workday working on a computer/electronic device.

　　The ability to observe details at close range (within a few feet of the observer).

　　The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

　　Benefits Include:

　　Comprehensive medical, dental, and vision coverage, and 401 with employer match

　　Short- and long-term disability coverage as well as life, flex spending, and commuter benefits

　　Paid time off, sick time, and holiday pay

　　Various Employee Discounts on Entertainment and Equipment

　　Educational reimbursement and referral bonuses

　　Structured initial training.

　　Monthly administrative events and so much more!

　　Compensation: $23-$24 per hour

　　Hours: Monday-Friday 9am-5:30 pm Must Be Willing To Work Overtime As Needed. This position is in office 5 days a week.

　　This job description is subject to change at any time. Achieve Beyond provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting accommodation for the application process, please contact us for assistance.

　　Apply Now!