Job Family Summary

　　You will investigate and maintain property claims. You will determine liability, secure information, review coverages, arrange appraisals, and settle claims.

　　Job Summary

　　The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex claims.

　　You will work in the field and handle moderately complex homeowner property field claims typically within 1-2 hours of La Crosse. You must be located within the Coulee region. A company fleet vehicle is provided with the position.

　　Compensation Minimum:$55,000 / year

　　Compensation Maximum:$90,000 / year

　　Compensation may vary based on the job level and your geographic work location.

　　Job Description

　　Responsibilities:Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.Identify complex issues and find assistance. Handle claims on a good faith basis.Handle both 1st party and 3rd party claims under multiple policies types and numerous endorsements.Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.Respond to customer inquiries, makes appropriate decisions and close files.Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.Provide all parties with claim process and status; answer questions or redirect to other areas.Requirements:You will have familiarity with Xactimate or prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience). You will have 0-10 years of experience.Your offer will be made contingent on the results of applicable background checks.Your offer will be contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.You will report to a Claim Manager.

　　Additional Job Information

　　This is a fully remote/work from home role, meaning you will not report regularly to an office, but you still must be located in the La Crosse, WI area. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

　　At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most.

　　We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

　　The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

　　We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

　　We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

　　We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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