Hyosung America, Inc

　　Job Type: Full TimeLocation: US

　　OVERVIEW

　　Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products -- flexible products that adapt to our changing world and our customers' changing needs

　　JOB SUMMARY:

　　The Project Manager role is to manage all aspects of customer-facing professional services projects and is directly responsible for initiating, planning, execution, control, quality, and directing all efforts related to the successful and profitable implementation of projects -- spanning technical, schedule, costs and contract areas of assigned projects. This is a highly visible position that manages the customer relationship, has responsibility for driving customer satisfaction, is the primary customer point of contact , as it relates to specific projects, is the 'face' of NHA to the customer, and the voice of the customer into NHA. The Project Manager will manage multiple projects in a fast paced and rapidly changing environment. Projects are typically related to complex systems (software and hardware) to support ATM applications and tools, in highly technical automated banking systems, and are for large financial institutions / banks.

　　ESSENTIAL FUNCTIONS:

　　Managing ATM projects for major financial institutions from initiation to close

　　Planning, pricing and developing statements of work and creating the schedules required to facilitate an integrated work effort, in conjunction with the customer and other NHA teams

　　Identifying and managing the required project team members and resources necessary to satisfy the Statement of Work / Contract -- manage multi-skilled, multi-cultural teams including NHA, customers, consultants

　　Supporting the project with the necessary tactical, detailed, scheduling, reporting, tracking, and administrative duties necessary to ensure the success and transparency of the projects

　　Maintaining project records, keep current the project tracking log details, status, issues, risks, open items, change requests, resolutions, and project closeout, including acceptance testing, training, and customer signoff

　　Maintain and promote timely communications through frequent project status meetings (both internal and customer-facing), weekly project reports, updated project plans, documenting and distributing meeting discussions in a timely manner

　　Preparing formal project status reports, conducting regular reviews and/or audits with the customer, executive steering committee and/or Project office

　　Resolving complex project issues, using independent decision-making and negotiation skills

　　Conducting QA and peer reviews of project deliverables and manage the project expectations through final acceptance

　　Ensuring that project deadlines and deliverables are met according to time, budget, scope, and contracted functionality

　　Ensuring that projects adhere and comply with standard implementation procedures

　　Managing the customer's expectations, requirements and perceptions regarding the implementation process

　　Work with sales team to define customer requirements and understand the resources required to exceed customer expectations

　　Identify risks and implement appropriate controls surrounding the project management process

　　Coordinate ATM rollout schedules with customers and NHA field management

　　Translate rollout schedules into forecasted hardware demand for production

　　Manage performance of internal and external stakeholders against project objectives and timelines

　　Act as central customer escalation point responsible for ensuring all issues are resolved timely and accurately