Job Description

　　Our mission is to power a brighter future together. One that is safe, smart, and sustainable.

　　Summary:

　　The Vivint Technology (VT) Project Manager for Customer Excellence (CX) partners with CX stakeholders, VT product managers, and VT engineers to lead major programs supporting the CX functional area.

　　VT Project Managers are responsible for managing projects through the full project life cycle including planning, prioritizing, scoping, requirements elicitation, resourcing, development, testing, and deployment. The VT Project Manager interfaces with individual contributors through director-level resources but will interact with all levels of technology and business leadership.

　　The ideal candidate is someone who has demonstrated success as a project manager in technology, is passionate about working with our business partners and engineers and improving our processes and tools, and is highly organized, motivated, and creative. An understanding of customer experience is a plus.

　　Who you are

　　Passionate about quality: You know what it takes to deliver a quality, sustainable product, and you are passionate about high-quality software development and the technology and knowledge that supports it.

　　Essentialist: You role model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You know how to eliminate the decorative to deliver a single powerful idea.

　　Design-focused: You sweat the details to bring a beautiful elegance to everything you put your name to.

　　Reliable: You pride yourself in developing a sense of reliability in outcomes, timelines, and goals and expectations that you set for yourself and your team. Your product and team depend on it.

　　Team player: You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others and actively do your part to make a positive work environment.

　　You go confidently: You take risks and trust your instinct to elevate the creativity and possibilities of everything you put your name to.

　　What you’ll do

　　Drive relevant project management deliverables and facilitate effective user/customer conversations

　　Transform requirements into feature specs /user stories

　　Establish story acceptance criteria for the engineering team

　　Actively address ambiguity and change in the product backlog

　　Drive backlog grooming, and sprint planning sessions with business and engineering teams

　　Organize sprints, scrum meetings, and delivery timelines.

　　Facilitate effective meetings with the engineering teams

　　Primary Responsibilities:

　　Work closely with CX business partners, designers, engineers, and quality assurance to ensure delivery against CX backlog and roadmap

　　Identify risks, issues, and problems and escalate as appropriate, proposing mitigation plans to overcome obstacles

　　Identify opportunities for usability testing and drive execution, measuring and reporting results

　　Build and maintain relationships across organizations, with teams, and with individuals

　　Required Skills, Experience & Education:

　　Strong meeting facilitation, communication, and presentation skills

　　Ability to communicate across levels of the organization and departments in writing, orally, and interpersonally

　　Effective problem-solving and analytical skills

　　Proven ability to work under pressure to meet deadlines

　　Demonstrated ability to multi-task and manage priorities

　　Effective planning and execution skills – the ability to define and articulate a strong vision, create an actionable roadmap, and drive the team to execute

　　Preferred Skills, Experience & Education:

　　Experience using Smartsheets or other project management software

　　Experience with Jira

　　Experience with Microsoft Office Suite

　　What you need to succeed:

　　Prior technical program management experience

　　Effective communication with customers and remote team members is mandatory

　　The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

　　Strong negotiation and conflict-resolution skills

　　Excellent interpersonal and collaborative skills

　　Articulate in documenting product requirements, writing functional specs and user stories

　　Adept at problem-solving and driving the team toward solutions

　　Ability to present convincingly to leaders, partners, and users/customers

　　Show deep commitment to and empathy for the customer – design-thinking skills a plus

　　Open-minded, positive attitude, and enjoy working in a fun, high-energy, and fast-paced environment

　　Ability to craft clear, compelling recommendations supported by strong analysis and business logic, and articulate them to the organization to gain support for recommendations

　　Ability to manage issue resolution and mitigate risk on the product roadmap

　　Solid understanding of software development lifecycle and agile development methodologies

　　Experience in technology evaluations and proof-of-concept executions

　　Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!

　　Here are some highlighted perks you should ask us about:

　　Free daily lunch and drinks on-site

　　Paid holidays and flexible paid time away

　　Employee/Friends/Family Discounts

　　Onsite health clinic, gym, gaming tables

　　Medical/dental/vision/life coverage & 24/7 Medical Hotline

　　401(k) + Employer Match

　　Employee Resource Groups

　　WORKING CONDITIONS:

　　This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

　　SAFETY:

　　Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

　　If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".