Project Manager, AppleCare Business Process Re-engineering (BPR)

　　Austin,Texas,United States

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　　Summary

　　Posted:Jan 24, 2024

　　Role Number: 200536379

　　Be inspired every day. We are idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it’s also one that rewards forward-thinking and dedicated work. None of us here at Apple would have it any other way! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and drive complex changes across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to implement big projects successfully. As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritization, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

　　Key Qualifications

　　Experience implementing hardware service or repair operations, reverse logistics, or supply chain related projects

　　Experience planning, managing, and successfully delivering large cross-functional systems projects

　　Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives

　　Experience supporting system configuration, architecture, and software development life cycles

　　Experience with global projects incorporating regional and country-specific details

　　Able to form cohesive project teams across disparate organizations and groups

　　Ability to navigate through ambiguity to clarify objectives and execution plans

　　Complex reporting and analytics experience preferred

　　Project management certification a plus

　　Description

　　As a Business Process Reengineering Project Manager, you will: plan and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results; own creation of to-be processes; drive all steps of the technological design process from problem identification through solution vetting and selection; host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment; lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners; balance project scope, schedule, and budget constraints with business needs and expectations; identify and engage all resources needed to mobilize projects; establish project roadmaps and schedules, keeping activities on track to major milestones. In addition, you will: Partner with data scientists to identify and research business problems Elicit requirements/user stories/use cases from subject matter experts Drive solution design process with technical teams—generate and vet possible solutions; create, test, and refine models; finalize technical design Manage project risk throughout the life of the project Identify, document, and drive resolution of project issues Identify key decision recommendations and broker agreements with internal and external partners Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

　　Education & Experience

　　Bachelor’s degree or equivalent work experience required. Graduate degree a plus.

　　Additional Requirements

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　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .