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　　Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This job manages specific projects that have a distinct beginning and end.

　　Working at NTT

　　The Principal Client Project / Programme Manager is a very senior resource within the Project and Programme Management – Client Implementation job family. The incumbent within this job will lead and direct concurrent client projects classified as standard or complex. They may also be involved in larger scale programmes and responsible for delivery across domains, business areas, geographies and technologies.

　　The primary responsibility of the Principal Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He / she may take responsibility for the management of projects and programmes within more complex / partnership accounts and collaborate and engage with senior C-suite members involved in programme delivery at the client site. In this instance the Principal Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

　　Key Roles and Responsibilities:

　　Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

　　Engage with C-suite type stakeholders to deliver projects from original concept through final implementation

　　Ensure client satisfaction and manages escalations, acting as single point of contact to the client

　　Ensure that the project / programme delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

　　Manage delivery of the project/programme, including rigorous scope control and change management

　　Document and manage project / programme risks and issues

　　Ensuring clear and concise communications to all stakeholders

　　Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.

　　Identification of opportunities and influence the sale by conducting a business conversation with the client at C-suite level positioning NTT Ltd consulting and technical services offerings

　　Coordinate activities of the project teams through task delegation, resource assignment and programme management

　　Knowledge, Skills and Attributes:

　　Ability to establish excellent relationships with internal stakeholders and external clients up to C-suite level

　　Strategic thinking capability with an outcomes-focussed and results orientation

　　Excellent client centricity skills

　　Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately

　　Ability to work on client sites for an extended period

　　Excellent team building and skills

　　Mentoring of junior members of the Project Services Community

　　Excellent written and verbal communication skills

　　Ability to work in high-pressure environments

　　Ability to manage urgent and complex tasks simultaneously

　　Excellent business acumen and commercial skills

　　Passionate, strong initiative, self-driven with commitment to succeed

　　Excellent influencing ability whilst taking a collaborative approach

　　Detailed, meticulous and highly organised

　　Proactive in approach with excellent facilitation skills

　　Academic Qualifications and Certifications:

　　Advanced Project Management degree or equivalent with extensive related experience

　　Relevant project management certifications preferably PMP

　　ITIL certification

　　Required Experience:

　　Extensive project / programme management experience preferably in a multi-national Professional Services environment

　　Extensive client engagement experience

　　Excellent understanding of the project/programme life cycle

　　Excellent competency in project/programme change management

　　Proven experience managing expectations when balancing alternatives against business and financial constraints

　　What will make you a good fit for the role?

　　Standard career level descriptor for job level:

　　• Have broad expertise, uses skills to achieve goals in creative and effective ways

　　• Works on significant issues

　　• Creates formal networks involving coordination among groups

　　• Exercises independent judgment in methods, techniques and evaluation criteria to obtain results

　　• May supervise the activities of others

　　• Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree; or a PhD or equivalent with moderate experience; or equivalent experience

　　Responsible for improving employees’ IT literacy through in-company seminar or any other way.

　　Provides training of basic business applications like Microsoft office or Teams for employees to fully utilize its functionalities, but not limited to that. The trainings he/she will give is included in his/her tasks while doing the project. Time not spent education or support, he/she will be in charge of development projects.

　　Supports the actual development by their employees especially for Power-BI and RPA based development/ knowledge/training and experiences.

　　Work at PMM office following to the PMM regular working days/hours.

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!