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Program Support Assistant
Program Support Assistant-March 2024
Philadelphia
Mar 28, 2026
About Program Support Assistant

  Summary This position is located in the Department of Veterans Affairs, Veterans Benefits Administration, Philadelphia Regional Office, and Wilmington Regional Office. The HR Staff provides human resource services to Regional Office employees and supervisors. This position is responsible for providing administrative assistance to the Human Resource Liaisons (HRLs) in the with in processing of new hires, employee benefits, fingerprints, timekeeping and other office automation support and assistance. Responsibilities Provide customer service by receiving, screening and handling electronic communications, telephone calls and/or visitors. Assist with the management of the Personal Identification Verification (PIV) identify proofing, registration, issuance and life cycle management. Perform fingerprinting for employees for Background Investigations ensuring that fingerprint request is completed entirely and accurately (i.e. correct DOB, SSN, other names used, etc.) and submit electronically to the Office Of Personnel Mgmt (OPM). Coordinate and conduct new employee orientations on such matters as retirement, health benefits, life insurance, Veterans military service deposits and leave administration policy/programs. Review personnel actions received for input into the human resources database (HRSmart) to ensure accuracy; determining documentation required to support the action, ensuring supporting documentation is present, and when missing, obtaining the information. Organize and maintain an effective office support system ensuring that files, correspondence, publications, and regulatory material are maintained in accordance with directives and policies Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-in-grade: Applicants who are federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-7 position you must have served 52 weeks at the GS-5 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. AND Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: Utilizing word processing, database and other automated systems; Maintaining filing systems; performing technical work in recruitment, selection, or placement; Performing a variety of administrative support duties that includes researching, interpreting, communicating and applying moderately complex personnel policies, procedures and regulations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Education There is no educational substitution for the GS-7 level. Additional Information Work Schedule: Monday through Friday, 7:00am-5:30pm Title/PD#: Program Support Assistant GS - 7; PD 41196-O Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Special Employment Consideration: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online view the following link for information regarding an Alternate Application.

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