Date: October 2023

　　TITLE:Youth & Young Adult Services Program Specialist

　　RESPONSIBLE TO:Youth & Young Adult Services Program Manager

　　DIVISION/DEPART:Mission Delivery - Mission Services

　　SUPERVISES:N/A

　　FLSA STATUS:Exempt

　　BASIC FUNCTION:

　　• Coordinate and provide technical assistance for GII’s youth and young adult services grant programs, support capacity building efforts and program development for the Goodwill network.

　　• Responsible for supporting youth and young adult services grant implementation and performance in alignment with Goodwill values and the Opportunity Accelerator ™.

　　NOTE: This position is supported by grants. The position’s establishment and continuance may be dependent upon on-going grant funding.

　　SPECIFIC DUTIES1:

　　A. Deliver technical assistance and project management for GII youth and young adult services projects and partnerships.

　　B. Support subgrantee selection through GII Request for Proposal competition process.

　　C. Support subgrantees’ program implementation through on-site consultation, arms-length consultation, web-based training, and other mediums as appropriate.

　　D. Convene and lead regular meetings with the GII team and subgrantees to monitor and report grant programmatic and fiscal progress to facilitate timely course corrections.

　　E. Participate in the generation of youth and young adult education, employment, and postsecondary training program resources and in the design and development of program operating goals, objectives, and protocols.

　　F. Assist with training development and delivery of training based on contacts with the subrecipients, analysis of monthly performance, or information on best practices from other national grantees and other external sources.

　　G. Create and revise required forms to effectively document programmatic activities and monitor grant performance.

　　H. Apply detailed knowledge of all relevant laws, rules, regulations, and instructions to guide national subgrantees in grant implementation.

　　I. Prepare progress reports with analysis for GII senior leadership, subgrantees, and philanthropic, corporate, and government funding partners.

　　J. Leverage external technical assistance from partners as needed to ensure success.

　　K. Ensure the successful completion of various projects and action plans or program improvement plans.

　　L. Collaborate with the Program Manager to identify and document effective practices for improving impact with youth and young adult services to facilitate piloting and scaling efforts.

　　M. Perform other duties as assigned to support the GII strategic plan, the GII Mission Delivery Department, and local Goodwill organizations.

　　RELATIONSHIPS:

　　Internal: Daily contact with departmental staff to carry out departmental activities. Work as member of GII team. Frequent contact with other GII staff to coordinate projects and support activities.

　　GII Members: Frequent contact with Goodwill member organizations engaged in Goodwill grant(s) with some contact with members to provide other support and assistance in related mission services and product delivery.

　　External: Contact with funding partners, other national organizations operating grant programs, national employers, and others as designated.

　　SKILLS NEEDED2:

　　A. Strong oral and written communication skills required.

　　B. Excellent time management and organization skills.

　　C. Ability to work with a wide array of team members from different levels within the organization.

　　D. Excellent consultation and leadership skills with the ability to work with a wide array of team members from different departments and levels within GII, the Goodwill movement, and others.

　　E. Strong project management skills.

　　F. Grant management expertise.

　　G. Strong oral and written communication skills.

　　H. Experience with various online media software applications (e.g., Smartsheets or Power BI). Strong Microsoft Office skills including Word, Excel, an PowerPoint.

　　I. Ability to perform moderately difficult mathematical operations to track and report performance and grant spending.

　　EDUCATION:

　　Bachelor’s degree or associate degree with at least three years’ experience in position(s) with increasing responsibility demonstrating strong organization and communication skills in a team environment. Minimum of a bachelor’s or associate degree in business management, social or human services, on-line media, or education; master’s degree preferred. Specific project management or grant management training desired.

　　EXPERIENCE:

　　A. Three or more years’ experience in project and grant management.

　　B. Demonstrated ability to coordinate multiple demands and projects across multiple sites.

　　C. Experience managing web pages and creating communications documents.

　　D. Experience working with data management systems and budgets.

　　E. Experience creating, implementing, and scaling workforce development programs for underserved populations, including people experiencing poverty, people that are justice-impacted, and young adults disconnected from education and employment.

　　F. Experience desired with education, employment, and postsecondary training programs that create on-ramps to career pathways for youth and young adults ages 16-24.

　　DECISION MAKING: Decision and recommendation making for developing systems, appropriate responses to identified needs, and consultative guidance to improve performance.

　　SUPERVISION: Moderate with latitude given to the position in carrying out work assignments. Work is checked for accuracy and completeness.

　　PHYSICAL EFFORT: Sedentary with lifting 10 pounds maximum and occasionally lifting and/or carrying such articles or files. Walking and standing are required occasionally; long hours sitting at a desk and using a computer.

　　EMOTIONAL EFFORT: Work environment usually hectic with periods of high stress. Must demonstrate a positive attitude in meeting daily challenges.

　　1 All duties are considered to be essential, unless otherwise indicated.

　　2 All skills and abilities are considered to be essential, unless otherwise indicated.

　　OUR VALUES

　　We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

　　Our mission happens through me (Passion)

　　We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

　　Drive to make a difference (Impact)

　　We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

　　You before me (Respect)

　　We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

　　Thriving begins at home (Well-being)

　　We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

　　Out of many, One Goodwill (Diversity, Equity & Inclusion)

　　We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

　　Be bold, learn and grow (Agility)

　　We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.