ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

　　ZS's Program Management Expertise Center (PMEC) provides planning, delivery, and governance expertise to a wide range of clients and internal stakeholders. Our global organization is comprised of team-oriented, pragmatic, and results-driven people who thrive on solving challenging problems and driving the implementation of critical solutions. Our people come from diverse backgrounds, but share a passion for ensuring successful delivery of planned outcomes for our customers - both external clients as well as internal practice areas and industry vertical.

　　Responsibilities:

　　Program Planning

　　Lead end to end planning and execution across 1 or more workstreams for a large engagement with multiple projects and workstreams

　　Provide leadership to setup a robust PMO framework for effective delivery and executionProvide work stream direction and establish governance model for effective and efficient outcomeIdentify areas of complexity within the program, and proactively engage with stakeholders to define success criteria and direction to address challenges, pivoting as needed to achieve successful outcomesParticipate and lead unstructured problem solving with the team and client on issues which arise during the course of a large program

　　Program Execution

　　Lead program delivery for key workstreams across strategic initiatives, drive the program activities to ensure the program generates early traction and maintains forward momentumWorks with other functional leaders to define, prioritize, and develop projects and programsEnables successful delivery of the client engagementsContinuously seeks areas of opportunities to improve project management practices and add value to teamsConducts weekly / periodic meetings with all PMOs and project leadsAdvise leadership and/or business leaders about the project portfolio, status and resource planning for delivering strategic business InitiativesManage PMO space or program budgets and resource allocations and ensure that the scope and budget are in controlEnsures that project status, issues and successes are communicated and documentedResponsible for coordinating project review meetings with the PMO or project team and business review meetings with senior project and client leadershipPerform regular project performance updates (e.g., financials, utilization, SLA metrics)Responsible for PMO processes and tools (e. g, project charter, Decision Logs, ticket management system, issue management, communication and reporting, knowledge management, etc.)

　　Risk Management

　　Manage risk management processes, proactively identify and highlight risks and develop appropriate contingency plans, or escalate as neededDocument any program or business risks that could impact the overall health of the engagement, and mitigate by helping them create and track robust mitigation plans

　　Team Management

　　Lead junior PMO team members engaged in the programResponsible for mentoring junior PMO team members and providing the direction required for meeting the project objectives

　　Client Management

　　Partner with senior program leaders and client stakeholders to plan, and lead key initiativesBuild a strong network and relationships with key client stakeholdersAdd value by incorporating best of the class practices, models, ideasEngage with client counterparts on delivery or project management issues, including tools/processes that are jointly led by ZS and clientWork directly with client counterparts to update and share performance summaries (financials, utilization, SLA metrics) with key stakeholdersCollaborate with the client team to set up meetings, workshops & seminars.

　　Qualifications:

　　Graduate with 10-15 years plus of experience in Project Management, or a Post Graduate with an MBA or other relevant advanced degree with 5 years plus of experience in Project ManagementPrior experience with program and PMO activity for large business transformations, or, implementation of Digital strategy; experience managing large PMO vertical and client accountsExperience in large scale transformation programs with multiple stakeholders, complicated data dependencies, intersecting workstreams, project Change ManagementThorough understanding of project management phases, techniques and tools & reportingAbility to work in Agile, Waterfall and hybrid methodologiesStrong knowledge of PMI and Agile project management standards and terminologies. PMI/PMP, Prince2, or Agile certification desiredExperience managing multiple projects at once and ensuring priority of issues and risksUnderstands projects KPIs and SLAsUnderstands the prioritizes and able to escalates where necessary and help prepare a risk mitigation planStrong ability to implement processes, excellent oral and written communication skills, leadership skills and self-motivation, polished interpersonal skills, customer focusProactive, identifies opportunities/challenges and takes initiativeComfortable with ambiguity and willing to roll up his/her sleeves to achieve project success, thrives on unstructured projects and problem-solving

　　ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

　　Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

　　ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

　　ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

　　NO AGENCY CALLS, PLEASE.