Are you interested in creating the most innovative Legal department in the world, solving unique operational challenges no other company has tackled? Operating at Amazon's scale demands intelligent systems, and a business operations mindset, to wrangle the tens of thousands of incoming legal requests and claims with increasing efficiency as Amazon grows.In this role, you will sit with the Litigation and Regulatory Operations team, and work with paralegals, business analysts, Legal technologists, lawyers and global business leaders to operationalize the production of legal work and reduce risk for Amazon. You'll enjoy breaking things to see how they work, improving on what works, discarding what doesn't, and learning from both. You should be passionate about technology and solving high-impact, ambiguous, business problems in the legal space.You will be responsible for streamlining legal processes, implementing technical solutions, designing metrics to measure performance, and translating improvements into financial savings. You thrive in an entrepreneurial environment and are not fazed by ambiguity or competing priorities.Successful candidates will be detail driven, have excellent problem solving abilities, and be able to communicate and influence at all levels.Key job responsibilitiesCreate a strategic roadmap for continuous improvement, quality processes, and reporting and metrics that support the delivery of world-class legal operations.- Assess process improvement and transformation opportunities, and partner with process owners and stakeholders to scope opportunities, define problem statements and objectives, and structure projects and teams.- Build high-quality, standardized processes that consistently deliver intended outcomes.- Lead automation and technology integration projects working with legal technology teams- Provide self-service resources and skill development to increase team.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Seattle, WA, USA- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.