Major Duties Classification: Exempt / Non-Bargaining Position may be located remote. #LI-Remote Consolidated Communications, Inc. (CCI) is a leading broadband and business communications provider serving businesses and communities in over 20 states. Leveraging an advanced fiber network, Consolidated Communications offers a wide range of communications solutions, including: high-speed Internet, data, phone, security, managed services, cloud services and business marketing solutions. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people and enriching how everyone works and lives. We are seeking a dedicated and experienced Program Manager to develop and implement strategies to effectively retain and manage our customer base. The ideal candidate is someone who excels in data analysis, understands customer behavior, and can translate insights into creative and actionable retention programs. Responsibilities Customer Retention Strategy Develop and implement comprehensive customer retention strategies. Analyze customer data to identify trends, patterns, and potential areas for improvement. Collaborate with cross-functional teams to align retention initiatives with overall business objectives. Analytical Insights Utilize data analytics tools such as MS Excel and Tableau to extract meaningful insights from customer data. Monitor key performance indicators (KPIs) related to customer retention. Provide regular reports and recommendations based on analytical findings. Churn Analysis Identify reasons for customer churn through in-depth analysis. Implement preventive measures to reduce customer churn. Segmentation Segment the customer base based on behavior, preferences, and demographics. Create personalized retention campaigns targeting specific customer segments. Work with marketing teams to ensure personalized communication strategies. Customer Feedback Work with various internal teams to improve customer operations that affect NPS, churn, and revenue. Cross-Functional Collaboration Lead squads composed of analytics, marketing, channel, and operational teams to execute multi-channel programs and campaigns. Program Development Design and execute programs to drive customer retention and revenue growth targets. Qualifications Strong analytical and financials skills to develop business cases Utilize Microsoft Excel and Tableau to filter/sort large data sheets Superior marketing strategy acumen, with history of driving programs to impact bottom-line performance across both Growth and Base domains. Super communication skills to articulate a vision that generates executive and cross-functional support Deep understanding of telecommunications technology and competitive landscape. BA/BS/MBA or Equivalent Preferred 5-7 years work experience in a telecommunications or technology company. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $67,632 - $102,511 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.