Major Duties

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　　Classification: Exempt / Non-Bargaining

　　Position may be located remote. #LI-Remote

　　Consolidated Communications, Inc. (CCI) is a leading broadband and business communications provider serving businesses and communities in over 20 states. Leveraging an advanced fiber network, Consolidated Communications offers a wide range of communications solutions, including: high-speed Internet, data, phone, security, managed services, cloud services and business marketing solutions. From our first connection over 125 years ago, Consolidated is dedicated to turning technology into solutions, connecting people and enriching how everyone works and lives.

　　We are seeking a dedicated and experienced Program Manager to develop and implement strategies to effectively retain and manage our customer base. The ideal candidate is someone who excels in data analysis, understands customer behavior, and can translate insights into creative and actionable retention programs.

　　Responsibilities

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　　Customer Retention Strategy

　　Develop and implement comprehensive customer retention strategies.Analyze customer data to identify trends, patterns, and potential areas for improvement.Collaborate with cross-functional teams to align retention initiatives with overall business objectives.Analytical Insights

　　Utilize data analytics tools such as MS Excel and Tableau to extract meaningful insights from customer data.Monitor key performance indicators (KPIs) related to customer retention.Provide regular reports and recommendations based on analytical findings.Churn Analysis

　　Identify reasons for customer churn through in-depth analysis.Implement preventive measures to reduce customer churn.Segmentation

　　Segment the customer base based on behavior, preferences, and demographics.Create personalized retention campaigns targeting specific customer segments.Work with marketing teams to ensure personalized communication strategies.Customer Feedback

　　Work with various internal teams to improve customer operations that affect NPS, churn, and revenue.Cross-Functional CollaborationLead squads composed of analytics, marketing, channel, and operational teams to execute multi-channel programs and campaigns.Program Development

　　Design and execute programs to drive customer retention and revenue growth targets.Qualifications

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　　Strong analytical and financials skills to develop business casesUtilize Microsoft Excel and Tableau to filter/sort large data sheetsSuperior marketing strategy acumen, with history of driving programs to impact bottom-line performance across both Growth and Base domains.Super communication skills to articulate a vision that generates executive and cross-functional supportDeep understanding of telecommunications technology and competitive landscape.BA/BS/MBA or Equivalent Preferred5-7 years work experience in a telecommunications or technology company.Benefits Offered

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　　We are proud to offer a comprehensive and competitive benefits package:

　　401(k) matchingMedical, Rx, Dental and Vision insuranceDisability insuranceFlexible spending accountHealth savings accountLife insuranceTuition reimbursementPaid vacation and personal daysPaid holidaysEmployee Assistance ProgramAnnual bonus program to eligible employee's based upon organization performanceSalary

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　　Pay range (commensurate with skills nd experience): $67,632 - $102,511

　　Equal Opportunity Employer

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　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

　　Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.