Appfire is an enterprise collaboration software company that enables teams to plan and deliver their best work. Since launching in 2005 as one of the original Atlassian ecosystem partners, Appfire has built a portfolio of top-selling apps for more than 30,000 customers - including 55% of Fortune 500 companies. As a product-led company, Appfire identifies gaps in industries serving developers and client support teams and then builds solutions that drive productivity and efficiency.

　　Appfire continues to grow exponentially, with teams spanning 20+ countries. We are financially strong, continuously meeting or exceeding revenue targets, and we invest heavily in strengthening the foundation of our organization. Being philanthropic is integral to operating our business, so we donate 1% of employee time, product, profit, and equity as part of our Pledge 1% commitment.

　　Come join our team!

　　Job Overview

　　We are looking for a full-time Product Support Specialist to join our BigPicture product team. BigPicture is a project portfolio management application that is being used by over 12000 customers of ours, from small companies all the way up to the biggest names in various industries. We are looking for someone that will help our customers understand, adopt, and restore BigPicture features and functionalities. Customers are the focus of our attention, which is why we place great emphasis on competent and timely support. If problem-solving, attention to detail, and cooperation don't pose a challenge, get in touch with us - we look forward to meeting you!

　　Upon joining our team, you can expect a tight-knit team and a collaborative spirit. You will encounter both demanding product development problems and the shared excitement of rolling up your sleeves and working together to achieve goals.

　　What We Would Like To See

　　Proven experience working in customer-facing support teamsPolish and English language proficiency, enabling fluent verbal and e-mail communication (C1 level)Availability to work in shifts between 6 am to 10 pm (optional night shift with extra pay)Excellent organizational skills for detailed and priority-orientated workAbility to identify and solve problems unsupervisedWillingness to acquire new skills and knowledgeCustomer empathy and emotional intelligence

　　Nice To Haves

　　In-depth knowledge of Jira and Project Tracking softwareProject management methodologies knowledgeKnowledge of other languages

　　Responsibilities

　　In-depth analysis of service requests - we focus on qualityE-mail, chat communication in English with our customersTroubleshooting calls via Zoom or Google MeetCoordinating activities and issue management, aided by the use of the latest communication solutionsCooperating with other team members (including developers) to solve customer issuesUsing, writing, and maintaining knowledge base articles for internal documentation

　　What We Offer

　　Salary Ranges: Perm (UoP) 7 000- 8 500 PLN gross/month (Possibility to apply for 50% tax deductible costs on creative works- AKUP/IP tax-deductible costs)Every Appfire employee is eligible for company equity26 paid days off, regardless of years of experienceWellness Days - additional time-off each month to recharge and take care of yourselfTrainings - Appfire UniversityIndefinite Employment Contract from day one, no trial periodsPrivate healthcareMyBenefit Platform - 150 PLN/month to spend on available shops, restaurants, gyms, etc./ Multisport cardHome Office allowance - 200 PLN/month to cover your electricity and internet billsLunch Card - 300 PLN/month to spend on groceries/restaurants (excluding alcohol and other excise duties items)Life InsuranceEnglish language courses

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