Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job OverviewT-Mobile is a leader in providing a uniquely valuable experience within the Commerical Messaging Industry. We are looking for a skilled, driven Product Operations Manager who will be a key member of our product team by monitoring product performance trends, identifying and resolving product issues with Aggregator partners and internal team members, leading solution implementations, and being a champion for continued process and experience improvements. You'll be surrounded with like-minded people who have a deep passion for taking risks with new technologies to benefit customers.The Product Operations Manager will be a key subject matter authority on the operational performance of the messaging and compliance products and tools. This role will be responsible for proactively monitoring, analyzing and reporting on performance as well as working with other team to troubleshoot and resolve issues as they arise. Product Operations Manager will also drive reliability and quality improvements and provide operational subject matter expertise for future messaging products and tools. The Product Operations Manager is expected to interpret operational product/service information, present insights to key partners, and drive actions and updates within the Messaging industry.This individual will serve as the operational Product Management resource supporting the messaging APIs and product tools for Aggregator partners and T-MobileThis position may have responsibilities to project manage new tools and messaging capabilities.Day to day activities or responsibilities include: supporting the product lifecycle for messaging partners as and other internal groups; researching product issues and coordinating resolution with customer teams including updates to Care documentation; monitoring, tracking, and contributing to the teams understanding of their products through data and insights.This role is available in Bellevue, WA and requires a minimum of three days in office.Job Responsibilities:Product/Service Performance Management - Measure in-market performance against forecasted results and business case achievement of assigned products/services. Monitor for trends and provide regular briefings to product managers and business partners on insights, opportunities and risks. Develop reporting that is used company-wide to provide awareness of and promote cross-functional accountability for performance.Product/Service Issue Management - Lead cross functional efforts to identify, prioritize and conduct root cause analysis on a diverse set of issues that impact the product/service lifecycle. Requires the ability to perform in-depth analysis of device/network data in partnership with vendors and internal teams. Requires the ability to assign the appropriate level of urgency and influence across teams to drive resolution.Solution Implementation Planning and Support - Lead the coordinated efforts of implementing solutions into production. Define acceptance criteria and roll-out strategy for product/service releases with business partners. Validate scope of testing for all product/service releases and product/service impacting infrastructure changes. Audits the solution and validates the desired customer experience. Support development of training programs and troubleshooting materials.Continuous Improvement Projects - Drive a better product/service experience by influencing cross-functional process imp