Position Summary:

　　Under limited direction, responsible for the engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level engineers.

　　Key responsibilities:

　　· Responsible for the implementation, testing and training of new projects and initiatives.

　　· Performs the analysis, design and development of new LAN/WAN initiatives.

　　· Responsible for integrating business systems within the corporate information technology environment.

　　· Develops business cases for request for new or additional hardware or software.

　　· Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.

　　· Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.

　　· Acts as a liaison with vendors and third party providers.

　　· Responsible for creating and maintaining documentation for all assigned Enterprise network designs.

　　· Capable of project managing complex technical projects, and communicating status to Customers.

　　· Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

　　· Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.

　　· Ability to work days, evenings, and weekends as required; 24x7 support.

　　· Exceptional documentation and communication skills.

　　· Other duties as assigned by management

　　Requirements

　　· In-depth knowledge and implementation skills of Cisco’s ACI, Switching, Routing, SDWAN and Security products.

　　· In-depth knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products and or VoIP standard protocols ie SIP, H323 etc.

　　· In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.

　　· Cloud networking experience

　　· Knowledge of Infrastructure as Code technology to include common scripting languages

　　· Knowledgeable in Packet capture and packet analysis.

　　· Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc.

　　· Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video.

　　· In-depth knowledge of F5 BIG-IP with implementation experience in a large enterprise organization or equivalent Load Balancing schemas.

　　· Knowledgeable in UCS/VDI data center environments.

　　· Familiarization in VPN/IPSEC tunnels and NAT protocols.

　　· Ability to effectively communicate with internal Operations groups, company clients and or vendors.

　　· Highly knowledgeable in IP Management for Enterprise systems.

　　· Knowledgeable in WiFi design components and WiFi implementations.

　　· BA/BS degree or equivalent experience

　　· 7-10 years of experience

　　· Expert knowledge of LAN/WAN systems, networks, and Layer 4-8 applications

　　· Certifications: CCNP or equivalent experience

　　· Visit www.mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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　　Title: Principal Network Engineer

　　Location: India-Telangana-Hyderabad

　　Requisition ID: 03S46