At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Role:

　　This individual contributor will be a critical member of the Platform Experience Product team based in Hyderabad India. The work we do inspires customers to build delightful, customer-centered, modern, and intuitive world class experiences. Your mission is to define and execute on the delivery of core platform product capabilities and deliver generic, reusable, configurable web experience templates, components, and admin experiences that are the foundational blocks for building amazing enterprise web applications. This role is extraordinarily collaborative working alongside with world-class inbound and outbound product managers across different industry verticals, engineers, designers, UX researchers, architects, QE and other cross functional teams. This position reports to the Senior Manager of Product Management, Platform Experience Product team.

　　What you get to do in this role: *  *

　　Develop the product roadmap for the core platform experience that is in alignment with the leadership vision and strategy.

　　Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.

　　Perform external and internal research to identify customer needs, pain paints, gaps, and identify opportunities, and solve right problems that provide compelling customer value.

　　Collaborate with teams spread across globally (customer success teams, outbound product managers, industry product managers, user experience, and internal product experts).

　　Drive the entire feature delivery lifecycle – manage backlogs, capture requirements, personas, use cases, feature prioritization, defining success metrics, write epics and user stories, partner with UX to design and prototype, work with engineering to innovate and deliver a marketable product on time.

　　Lead scrum team playing the product manager role.

　　As a product expert, demonstrate and present product capabilities to diverse internal audiences (such as customers and partners), and internal audiences (such as sales, technical support).

　　Can effectively present plans and roadmap to internal stakeholders and ServiceNow platform PM team.

　　Serve as a team lead and coach employees at junior levels.

　　To be successful in this role you have:

　　Over 8 years of Product Management experience – specifically in a B2B context.

　　Prior platform experience or experience in designing or implementing enterprise applications is a strong plus.

　　Have platform mindset and deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

　　Problem solving, critical thinking skills, good understanding of web development technologies, excellent written and communications skills with the ability to clearly articulate complex ideas.

　　Proven ability to influence cross-functional multidisciplinary teams of product managers, engineers, UX designers, writers, QE, work closely with other stakeholders.

　　Experience as a product manager leading agile teams over multiple product releases.

　　Collaborate effectively with engineering team on release management, understand status, risks, dependencies and help address risks and resolve issues.

　　A can-do attitude, with the ability to hit the ground running and deliver results with minimal direction.

　　Be hungry and humble, we win or lose as a team - play a critical role in creating alignment between engineering teams and stakeholders.

　　Passion for building delightful and frictionless customer experiences.

　　Other qualifications:

　　Prior working knowledge of ServiceNow products is preferred.

　　Bachelor’s degree in engineering, Computer Science, or related discipline, MBA may be helpful, but not required.

　　A sense of humor and grace under pressure.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

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