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President, Service Lines
President, Service Lines-March 2024
Emeryville
Mar 30, 2026
About President, Service Lines

  Organization:

  SHSO- Executive Services

  Position Overview:

  Working in a dyad relationship with the service line Chief Medical Officer (CMO) and in partnership with medical groups, Independent Physicians Association (IPA) and service line leaders, this position will provide operational and strategic oversight and coordinate service lines, build distinctive clinical programs, including all Centers of Excellence. This position will set service line quality, safety, and supplies standards and will be responsible for prioritizing capital projects and ensure investment coordination.

  The President, Service Lines assures the quality of care and that cost-effective services are provided to the communities within the region; exercises necessary, appropriate authority and accountability; provides direction for the region’s hospitals, ambulatory care centers, and medical foundations in adhering to system-level standards; maintain effective employee, medical staff, community, and Board relations; promotes positive community contacts and relationships.

  Job Description :

  Education:

  Bachelor's Degree in Business, Healthcare or related field required.

  Master’s Degree in Business, Hospital, Healthcare Administration or equivalent from an accredited college or university preferred.

  Experience:

  Expertise in healthcare administration with progressively responsible management experience (as typically acquired during 5-7 years) that includes senior roles in complex multi-facility environments

  Executive level experience in a multi-facility/matrix management healthcare system helpful

  Proven competence and success in financial operations, new business planning, development, implementation and management; board and physician relations and management development

  Solid experience integrating various components and support systems of healthcare into a functional continuum of care

  Demonstrated experience (generally 4-6 years) leading staff represented by organized labor unions

  Previous experience in healthcare service line management is desired

  Experience demonstrating effective/proactive employee relations philosophy required

  Demonstrated track record of developing and maintaining working partnerships with physicians

  Knowledge:

  In-depth working knowledge of healthcare administration, operations and departments, with a strong emphasis on and understanding of financial management, strategic planning, physician relations, patient care, quality assessment and improvement, risk management and human resource management

  Proven business acumen and entrepreneurial risk-taking ability with proactive attitude and demonstrated creativity in problem solving

  Solid working knowledge of applicable laws and operating guidelines

  Firm understanding of the trends and issues affecting the healthcare industry, including managed care, clinical integration and quality outcomes

  Solid understanding of hospital compliance regulations/laws, federal and state wage and hour laws/regulations The Joint Commission (TJC), CMS and related accreditation standards, California Business & Professions Code as it relates to the professional medical staff, and CA Code of Regulations (Title 22 parameters)

  Excellent knowledge of contract administration processes (grievance, arbitration, unfair labor practices), planning for contract bargaining and planning for strikes

  Understanding of and experience with Lean or other process improvement philosophies and methodologies desired

  Skills:

  Strong skills in identifying, planning, and executing appropriate and successful health care business strategies to meet changing organizational and community needs, and regulatory requirements

  Effective team leader and team member skills, with a bias toward timely and appropriate action

  Demonstrated effective organizational performance improvement skills, in-depth working knowledge of integrated healthcare organization and administration, agency standards/compliance, and laws applicable to healthcare operations is necessary

  Well-developed skills in problem-identification, persuasion, and negotiation

  Demonstrated skills in leadership, conflict identification and resolution, group problem solving and group process as well as organization and prioritization

  Exceptional interpersonal skills, with the ability to establish and maintain effective working relationships with hospital management, physician providers, nursing, key departments and individuals at all levels inside and outside of Sutter Health

  Well-developed and engaging communication skills (written, verbal and presentation/public speaking), including the ability to tailor presentations to a specific audience, and address and interact with large groups

  Proven ability explaining complex medical/clinical information and concepts in "lay" terms

  Excellent customer service orientation, with emphasis on continuous quality improvement

  The primary office location of this position will be in Sacramento, CA or Emeryville, CA

  Job Shift:

  Days

  Schedule:

  Full Time

  Shift Hours:

  8

  Days of the Week:

  Monday - Friday

  Weekend Requirements:

  As Needed

  Benefits:

  Yes

  Unions:

  No

  Position Status:

  Exempt

  Weekly Hours:

  40

  Employee Status:

  Regular

  Number of Openings:

  1

  Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

  Pay Range is $286.06 to $387.02 / hour

  The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

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