JOB SUMMARIES /DUTIES

　　. Collaborating with the owner, clinicians and PCC team to identify andprioritize growth opportunities with the greatest ROI and smallest impacton budget,. Defining, developing and monitoring key metrics by which to measurecustomer success and engagement. Continuously reevaluating thecustomer experience to ensure that the practice is differentiating itself fromthe competition,. Developing a customer journey map; defining the average customerlife cycle and all customer touch points, including attracting a patientinitially, providing an exceptional experience and outcomes, encouragingretention, and getting them to tell other potential customers about theirpositive experiences with the practice. Developing policies to removefriction at each one of those touch points and thereby convert moreappointments and sales,. Interfacing with customers and employees directly in order tounderstand the customer base in each location as well as possible areas ofimprovement. Community outreach, surveying patient experiences withinthe practice, soliciting reviews, monitoring individual customerinteractions, and aligning priorities to best meet both patient, employeeand business needs,. Monitoring and improving employee satisfaction and performance anddevelopment to ensure the team becomes the most effective practiceambassadors possible and assisting the CEO with discipline, terminationand hiring when necessary,. Coaching and assisting team members in clinical, sales and customerservice techniques to enable them to make the most of every opportunitythat presents itself to the practice, minimize returns, foster repeat businessand allow employees to feel successful,. Monitoring marketing, social media and web content to ensureprospective patients and referral sources interact positively with contentand engage with the practice. Working with staff in helping to developauthentic written, photo and video content,. Analyzing and revising content, practices, and processes routinely andmeasuring clinician/practice performance against KPIs,. Reporting directly to the CEO,. Promptly and faithfully complying with all present and future policies,requirements, rules and regulations, and reasonable directions and requestsof the Company in connection with the Company's business,. And other such managerial duties subject to direction by theCompany's Chief Executive Officer, Jasen Ruiz, Sc.D. (the "CEO).

　　EXPERIENCE. Previous experience as an office manager or in a similar administrative role. Proficiency in using office software such as Microsoft Office Suite Word, Excel, PowerPoint. Familiarity with electronic medical record systems eClinicalWorks, Epic is a plus. Knowledge of managed care and utilization management processes is preferred. Excellent organizational and time management skills. Effective communication skills, both verbal and written

　　Note This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.We offer competitive compensation packages including benefits such as medical insurance, retirement plans, and paid time off. Join our team and contribute to providing critical care in a dynamic healthcare environment.