Practice Experience Manager

　　Job Description:

　　Join us as a Practice Experience Manager and become a vital force in revolutionising the onboarding journey for new customers diving into the world of Sage products and services. Your mission: to seamlessly guide accountants from the initial sale to active user status, transforming them into champions for both their practice and clients - elevate accountants' business unit win plans with your expertise.

　　Ready to redefine success in the accountant experience?

　　Key Responsibilities:

　　Day-to-day responsibilities:-

　　In this role, you'll be the mastermind behind creating and implementing seamless onboarding plans for our new partners. From setting up products to providing top-notch training and addressing queries, you'll be the go-to expert ensuring a smooth onboarding experience. Take the stage at partner events and webinars, delivering compelling Sage product demonstrations that leave a lasting impression.

　　Keep our sales team in the loop by staying abreast of functionality releases, development priorities, and best practice demonstration techniques. Identify growth opportunities for our Sales Account Managers, guiding partners to thrive with Sage. Assist partners in customer migration, ensuring a hassle-free transition. Be the voice of our partners and sales team by compiling valuable feedback and communicating it to our development and product management teams.

　　Elevate the partner experience by creating resources like processes and videos. If you're ready to play a pivotal role in shaping an exceptional partner journey, join us in redefining excellence in partner onboarding.

　　Qualifications:-

　　Strong presentation and communication skills

　　Experience working directly or indirectly within Accountant industry

　　Cross Function collaboration – experience collaborating with other departments, such as sales, customer support, and product development, to ensure a cohesive and integrated customer experience

　　Dig deeper about who we are: 

　　Who is Sage:https://www.sage.com/en-us/company/about-sage/

　　Life at Sage: https://www.sage.com/en-us/company/careers/ 

　　Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be 

　　How we make a difference: https://www.sage.com/en-us/company/sage-foundation/ 

　　Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/ 

　　Your benefits

　　Benefits video –https://www.linkedin.com/feed/update/urn:li:share:7021889460497707008/

　　Comprehensive health, dental and vision coverage

　　Work away scheme for up to 10 weeks a year

　　On-going training and professional development

　　Paid 5 days yearly to volunteer through our Sage Foundation

　　Flexible work patterns and hybrid working

　　#LI-CF1

　　Function:

　　Sales

　　Country:

　　Ireland

　　Office Location:

　　Dublin

　　Work Place type:

　　Hybrid

　　Advert

　　People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

　　At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

　　We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us [email protected] assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.