Primary City/State:

　　Tucson, Arizona

　　Department Name:

　　C/P-PPA-BUM-Dermatology-Clinic

　　Work Shift:

　　Day

　　Job Category:

　　Clinical Care

　　Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you.

　　The Physician Practice Patient Assistant will be responsible for providing a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Perform duties that are taught with onsite education and training, outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and Communication between providers and other clinical support staff.

　　This is a full-time position, scheduled Monday through Friday, 8am to 5pm.Current BLS certification is required.

　　University Medical Group Join our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, teaching and excellent patient care.

　　POSITION SUMMARY

　　This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

　　CORE FUNCTIONS

　　1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.

　　2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.

　　3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.

　　4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.

　　5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.

　　6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

　　MINIMUM QUALIFICATIONS

　　High school diploma/GED or equivalent working knowledge.

　　Current BLS certification is required.

　　Requires skills and abilities typically attained with 6 months of healthcare experience. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills required.

　　PREFERRED QUALIFICATIONS

　　Working knowledge of medical terminology preferred.

　　Additional related education and/or experience preferred.

　　EOE/Female/Minority/Disability/Veterans

　　Our organization supports a drug-free work environment.

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