Performance Reporting & Survey Support Specialist - Hybrid

　　At a glance

　　Position:Performance Reporting & Survey Support Specialist - Hybrid

　　Primary locationMidland (MI, USA), Michigan, United States of America

　　Additional Locations Houston (TX, USA) + More - Less

　　Schedule:Full time

　　Date Posted:01/23/2024

　　Job Number:R2047662

　　At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

　　Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

　　Dow has an exciting and challenging opportunity for aPerformance Reporting & Survey Support Specialistlocated inMidland, MIorHouston, TX! The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

　　About you and this role

　　As the Performance Reporting & Survey Support Specialist, you will lead the Performance Reporting (metrics) and Survey Service delivery. You will facilitate meetings, project initiatives, and drive/ensure streamlining opportunities are identified and implemented. You will ensure all service processes are documented and updated as processes change or evolve, as well as answer questions regarding service specific work processes and job roles. In this role, you will interact with leadership to understand changing service requirements in the service processes. The Performance Reporting & Survey Support Specialist is the first level escalation for the daily process activities. You will be responsible for reviewing the metric dashboards and driving identified corrective actions required of the service areas to maintain a high service level and meet all key process metrics, i.e. own the lifecycle. You will also be responsible, in conjunction with the client, for maintaining applications, metrics, documentation, etc. that are used during the execution of these processes. You will also work closely with clients to complete key tasks and projects.

　　Responsibilities

　　Independently executes data collection, cleansing, and data entry for specific, outlined responsibilities

　　Has an understanding of fundamental process, data, and tools used within the Business Office

　　Provides management reporting to facilitate effective strategic decision making

　　Adapts reporting output due to changes in processes and organizations, and urgent requests from all levels of management

　　Executes responsibilities independently and gathers and analyzes data to solve complex problems

　　Demonstrates interpersonal effectiveness attributes

　　Maintains and fosters relationship with the clients

　　Initiates improvement ideas and streamlining efforts with other team members

　　Facilitates structured service, client, and project team meetings on a consistent basis

　　Is an Active member of Dow Analytics Community of Practice

　　Develops, enforces, and maintains work processes and metric dashboards lifecycle for the CIO and other key organizational level clients (each of the key leadership directors)

　　Establishes and maintains an exceptional working relationship with the clients at various levels from individual metric owners to our I/S leadership director individual area dashboards

　　Initiates and drives improvement ideas and streamlining efforts

　　Designs, develops, and executes custom data and dashboard reports requested by our clients

　　Maintains the schedule of surveys and demand plan, along with the associated metrics

　　Sets up and facilitates the End-To-End (E2E) survey execution process, including analysis of results to present key findings to our clients

　　Qualifications

　　A minimum of a Bachelor’s degree, 5 years relevant experience, or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher

　　A minimum of 2 years of relevant experience

　　A minimum requirement for this US-based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

　　Preferred Skills

　　3-5 years of experience with Dow reporting processes and IT reporting applications

　　Information Systems technical experience

　　Proficient Knowledge of Excel, Power Query and Power BI

　　Working Knowledge of SAP Diamond Systems Reporting and associated tools

　　Working knowledge of the survey process, best practices and IT survey tools (Qualtrics)

　　Knowledgeable of Microsoft Office; Outlook, Word and PowerPoint

　　Excellent Collaboration with all levels in the organization and Innovation Competencies

　　Customer Service Mindset

　　Excellent Analytical and Critical Thinking skills

　　Strong Written and Verbal Communication Skills

　　Additional notes

　　This position does not offer relocation assistanceBenefits – What Dow offers you

　　We invest in you.

　　Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

　　Here are just a few highlights of what you would be offered as a Dow employee:

　　Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

　　Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

　　Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

　　Become a Dow shareholder through various employee stock programs.

　　Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

　　Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

　　Global Paid Time Off (PTO) policies:

　　Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

　　​Paid time off to care for family members who are sick or injured.

　　Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

　　Join our team, we can make a difference together.

　　About Dow

　　Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.

　　As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

　　Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.