People Resources Coordinator

　　The primary responsibility of the People Resource s Coordinator is to support the Shake Shack People Resources Team in managing Team Member R elations matters and C ompliance within the organization. This role (based in our New York City Home Office) serves as the first point of contact for our Team Members, answering questions, providing support , handling Team Member inquires and escalating matters to other teams and departments as appropriate. Strong communication, organization, and problem-solving skills are essential to this role. This role reports to the Sr. Manager, Compliance.

　　This is a NYC-based role, sitting out of our HQ office 5 days per week. We are not able to accommodate a remote setup for this position.

　　Key Responsibilities:

　　Acts as the liaison between People Resources and Team Member s, providing excellent service and hospitality at all touchpoints .

　　Manages the People Resources inbox, phone, and mail solutioning, responding to questions, and escalating to other T eam M embers as appropriate.

　　Monitors trends and themes in questions and requests and shares with the Sr. Manager, Compliance to enhance self-service content in Workday Help .

　　Processes all unemployment claims. Responds to request for hearings and rebuttals.

　　Facilitates new hire on-boarding by completing Form I-9 for Home Office Team Members .

　　Completes all inquiries and/or paperwork as it pertains to Workers ’ Comp ensation claims, employment verifications, wage verification, and subpoenas.

　　Supports People Practices leadership in managing work related administrative and department duties including calendar management, meeting preparation, others as assigned.

　　Assists with preparation of documents and records required for legal requests, subpoenas, HUG Fund requests, and both market leader and team meetings.

　　Assists in the resolution of Team Member concerns and grievances by conducting initial investigations, gathering relevant information, and maintaining confidentiality.

　　Skills & Knowledge :

　　Strong v erbal and written communication skills with high attention to detail.

　　Excellent interpersonal and conflict resolution skills.

　　Self-starter with the ability to learn and proactively take initiative.

　　Strong organization skills and time management skills with the proven ability to balance multiple competing priorities and meet deadlines .

　　Proficient with Microsoft Office Suite .

　　Workday experience preferred.

　　Education and Experience :

　　Bachelor’s degree in human resources, b usiness, or related field preferred or relevant, demonstrated work experience.

　　2 years of People R esource s administrati ve experience required . E xperience in Team Member (Employee) R elations preferred.

　　Pay Range - $23.69 - $30.23

　　About Us

　　Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

　　We are expanding across the U.S. and around the world! Join our #ShackFam

　　Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

　　Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

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　　Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

　　Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to thrive. Watch this video to see what makes Shake Shack a great place to work.

　　We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.

　　At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.