PC Desktop Support Technician

　　Salary

　　$60,965.05 - $73,158.59 Annually

　　Location

　　Information Technology Johnson County Health and Human Services Building 855 S Dubuque St Suite 204, IA

　　Job Type

　　Full-time

　　Job Number

　　00751

　　Department

　　Information Technology

　　Opening Date

　　01/22/2024

　　Closing Date

　　2/13/2024 11:59 PM Central

　　Description

　　Benefits

　　Definition & Duties

　　Under direct supervision of the Network Administrator; installs, modifies, and makes repairs to personal computer and printer hardware, and software systems. Provides technical assistance to County computer users. Provides and supports the County VoIP phone system.

　　Knowledge of & Ability to

　　Windows Operating systems

　　Microsoft Office, Outlook and other business software

　　Printer installation and support

　　Circuit boards, processor chips, electronic equipment and computer hardware and software including applications and programming

　　English language to include grammar, spelling, sentence structure and vocabulary

　　Ability to:

　　Troubleshoot hardware and software problems

　　Represent Johnson County and perform duties in a professional, responsible and trustworthy manner

　　Provide customer service that is courteous, and responsive

　　Learn and apply new computer techniques at a high rate of speed

　　Be detail-oriented while performing duties

　　Collect data, keep accurate records, and prepare reports

　　Exercise good judgment in the performance of duties

　　Think logically, analyze, and interpret problems

　　Learn, apply, and articulate departmental policies and procedures

　　Follow complex oral and written instructions

　　Communicate effectively both orally and in writing

　　Handle multiple tasks and competing priorities

　　Maintain confidentiality of protected information as appropriate

　　Establish and maintain effective working relationships with elected officials, department heads, and other employees

　　Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

　　Present and explain concepts logically and in a manner understood by end users

　　Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position

　　Use a computer for the purpose of data entry, spreadsheets, word processing, and presentations

　　Operate common office equipment such as calculator, fax machine, photocopier, multi-line telephone, computer projector, scanner and printer

　　Have clarity of speech, hearing, and writing which permits effective communication

　　Have sufficient vision which permits moderate to heavy production and review of a wide variety of materials in both electronic and hardcopy forms

　　Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse

　　Sit, stand, walk, climb, balance, stoop, kneel, crouch, crawl, squat, bend, twist, reach and use a step stool or ladder as needed

　　Push, pull, lift and/or carry up to 75 pounds

　　Have sufficient personal mobility to complete field work at various county facilities and other locations

　　Occasionally work at heights

　　Occasionally work evenings and weekends

　　Minimum Education, Training & Experience & Special Requirements

　　Associate’s degree in a computer science related field with two (2) years of experience in installing and maintaining personal computers, printers and software systems on a network; OR any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

　　Special requirements: Must pass background check. Valid driver’s license and insurable under County liability coverage. May also require use of personal vehicle for official business.

　　Specific Duties

　　to be performed satisfactorily with or without reasonable accommodation

　　The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

　　Provides Cisco VoIP telephone system support.

　　Analyzes and diagnoses computer system hardware, software, and operator problems. Recommends and/or performs problem resolution.

　　Repairs computers and peripheral equipment.

　　Upgrades BIOS as needed.

　　Responds to and initiates work orders when necessary.

　　Installs new PCs, peripheral equipment, and specified PC software packages such as operating systems, word processing, or spreadsheet programs according to departmental standards.

　　Installs cabling for department supported telephones, peripherals and personal computers.

　　Responds to inquiries from county employees concerning computer systems operation.

　　Trains and advises county employees on use of supported personal computer equipment, software, and manuals.

　　Answers/routes phone calls and responds effectively to users.

　　Performs back-up for Server Support Specialist as needed.

　　Attends work-related meetings, training and conferences as requested.

　　Performs all work duties and activities in accordance with County policies, procedures, and safety practices.

　　Attends work regularly at the designated place and time.

　　Employee Benefits

　　The following is a summary of benefits for full-time, non-bargaining County employees. Benefits, privileges and duties for employees covered under a collective bargaining agreement may vary depending on specific contract provisions.

　　Compensation

　　Employees serve a six-month probationary period and are eligible for meritorious performance compensation increases based upon performance evaluations. Across the board compensation increases are considered by the Board of Supervisors, and are made effective July 1 annually.

　　Vacation

　　During 1st through 4th years: 3 working weeks

　　During 4th through 9th years: 4 working weeks

　　During 9th through 19th years: 5 working weeks

　　During 19th or later years: 6 working weeks

　　Holidays

　　12 paid holidays per year plus 2 personal holidays:

　　New Year's Day

　　Martin Luther King's Birthday

　　President's Day

　　Memorial Day

　　Independence Day

　　Juneteenth

　　Labor Day

　　Veteran's Day

　　Thanksgiving Day and day after

　　Christmas

　　Floating Christmas holiday

　　Sick Leave

　　Accrues at the rate of 18 days per year on a per-pay period basis to a maximum accrual of 120 days. After accumulation of 90 sick days, employees may convert sick leave to vacation on a 4:1 basis.

　　Parental Leave

　　A paid two-week (80 hour) paid parental leave is provided to full-time benefit eligible parents to allow for child bonding time. This includes child's birth, adoption, placement in the home or court appointed guardianship.

　　Wellness Program

　　Voluntary wellness activities, screenings, educational opportunities and incentives are offered throughout the year for employees and their families.

　　Employee Assistance Program

　　Employees and their families may contact Synchrony for free EAP counseling and referral services.

　　Health Care Coverage

　　Eligible employees may elect health care coverage the first of the month following one full month of employment.

　　Wellmark Blue Cross and Blue Shield of Iowa is the third party administrator for this self-funded plan

　　PPO with 90/10 in-network and 80/20 out-of-network co-insurance; $275 deductible single or $550 deductible family; $1000 out-of-pocket maximum single or $2000 out -of-pocket maximum family

　　Single coverage is $32/month for eligible full-time employees; family coverage is $112.00/month.

　　Dental Care Coverage

　　Eligible employees may elect dental care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.

　　Vision Care Coverage

　　Eligible employees may elect vision care coverage the first of the month following one full month of employment. Single coverage is paid by the County for eligible full-time employees; family coverage is a cost between the County and employee.

　　Flexible Spending

　　Eligible employees may set aside pre-tax dollars to pay for out-of-pocket health, dental and vision expenses that are not reimbursable through another source. Employees may also set aside pre-tax dollars for dependent care expenses.

　　Life Insurance

　　Eligible full-time employees are covered after 60 days of employment. Coverage is 1 times annualized compensation rounded up to the nearest thousand in group term life insurance and AD&D. Max covered salary $100,000.

　　*Supplemental Life Insurance

　　The County offers to all benefit-eligible employees additional life insurance coverage that may be purchased for employees, spouses and children at guarantee basis.

　　Long-Term Disability

　　Eligible full-time employees are covered after 60 days of employment. County provides up to 2 years of long term disability coverage at 66 2/3% of the employees wages as a result of injury, sickness or pregnancy; employees may opt to purchase additional coverage.

　　IPERS

　　Iowa Public Employee Retirement System is a mandatory defined benefit retirement plan designed to supplement both Social Security and private savings. Non law-enforcement employees contribute 6.29% and the County contributes 9.44%.

　　Deferred Compensation (457)

　　A deferred compensation plan is offered that provides tax advantages and an additional means in which to save for retirement with an easy payroll deduction. Employees may select from several companies offering deferred compensation. The County will match up to $40/biweekly, and employees are vested on day 1.

　　Discounted Bus Pass

　　Full-time and part-time employees are eligible to purchase discounted bus passes for Iowa City Transit and Coralville Transit for commuting to/from their jobs as Johnson County employees. Bus pass availability is subject to available funds and continuation of the program.

　　Johnson County is an affirmative action equal opportunity employer.

　　Women, minorities and elderly are encouraged to apply.

　　Agency

　　Johnson County

　　Address

　　913 S Dubuque St Suite 103 Iowa City, Iowa, 52240

　　Phone

　　319-356-6003

　　Website

　　https://www.johnsoncountyiowa.gov/

　　Apply

　　Please verify your email address Verify Email