Description

　　Introduction

　　Do you want to join an organization that invests in you as a(an) PBX Operator? At Medical City Frisco, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

　　Benefits

　　Medical City Frisco, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

　　Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

　　Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

　　Free counseling services and resources for emotional, physical and financial wellbeing

　　401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

　　Employee Stock Purchase Plan with 10% off HCA Healthcare stock

　　Family support through fertility and family building benefits with Progyny and adoption assistance.

　　Referral services for child, elder and pet care, home and auto repair, event planning and more

　　Consumer discounts through Abenity and Consumer Discounts

　　Retirement readiness, rollover assistance services and preferred banking partnerships

　　Education assistance (tuition, student loan, certification support, dependent scholarships)

　　Colleague recognition program

　　Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

　　Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

　　Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

　　Note: Eligibility for benefits may vary by location.

　　You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator like you to be a part of our team.

　　Job Summary and Qualifications

　　As a PBX Operator, you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interacts with physician’s office on behalf of our patients. Perform all duties of this position reinforces our commitment to excellent customer service.

　　What You Will Do In This Role:

　　Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

　　Provides the appropriate overhead paging and utilization of the In for ad paging software to page with internal pagers.

　　Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

　　Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes

　　Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

　　Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.

　　Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.

　　Medical City Frisco is a 60+ bed acute care hospital. We are a Medical City Plano facility. We offer a range of services including adult and pediatric surgery and orthopedics. We offer robotic-assisted laparoscopic surgery, imaging and emergency services. The specialists at our hospital are ready to care for women at every stage of life. We treat a range of conditions affecting women, including fertility problems and women's cancers. We offer luxury childbirth options and a Level II NICU. Medical City Frisco is a “green” facility. We are silver LEED certified for environmental and energy efficiency. Our facility is designed to provide a modern, beautiful, and exceptional healthcare experience. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

　　HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

　　"Good people beget good people."- Dr. Thomas Frist, Sr.

　　HCA Healthcare Co-Founder

　　We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.