Patient Services Representative, Contact Center

　　Job Number: 23641

　　Functional Area: Health Care

　　Department: Medical

　　School Area: Executive Vice President

　　Employment Type: Full-Time

　　Employment Category: Non-Exempt

　　Visa Sponsorship Available: No

　　Schedule:

　　Email a Friend Save Save Apply Now

　　Job Description

　　PATIENT SERVICES REPRESENTATIVE, CONTACT CENTER, MIT Health, to be responsible for managing incoming telephone calls and inbox messages from patients. Will often act as the first point of contact that patients and other personnel will have with MIT Health. Responsibilities include providing excellent customer service, providing detailed communications, and de-escalating and providing resolutions to problems/issues; processing the registration of new patients, ensuring accurate insurance eligibility information; scheduling appointments; providing advice about copays and the pre-visit process; answering general and troubleshooting complex patient inquiries; and screening callers for triage and coordinating with internal and external service areas. This position involves frequent communication with patients, providers, and other service areas. A detailed position description is available at https://medical.mit.edu/jobs.

　　Job Requirements

　　REQUIRED: high school diploma or its equivalent; at least two years of experience in a customer service or administrative role; ability to perform multiple tasks simultaneously; effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff. PREFERRED: experience in a healthcare setting. Job #23641-4 1/23/24