JOB REQUIREMENTS: This position will work 20 hrs per week JobDescription and Essential Functions Job Title/Position: Patient ServicesRepresentative Job Classification: Administrative/Professional SupportDate of Analysis: 5/29/13 Date of Revision/Review: 06/2020, 06/2021__________________________________________________________________________________________THE MISSION STATEMENT To take care of people with passion, pride, andrespect. OVERALL EXPECTATIONS STATEMENT Providing exceptional care forour patients as well as recognizing the value of your co-workers is theexpectation of all members of the Prevea Health organization. Allmembers are expected to focus on the patient\'s needs; relate to all ina friendly, accepting manner; communicate in a positive and professionalway to patients and co-workers; use time effectively and efficiently;and demonstrate an overall high level of performance. Brief Descriptionof Job Responsibilities: Greets, instructs, directs and schedulespatients and visitors in an engaging and positive manner. Serves as aliaison between patient and medical staff. Makes a positive firstimpression on any person utilizing Prevea Health services, whether onthe phone or in person. Major Responsibilities: * Coordinatecommunication between patients, family members, medical staff, providersand administrative staff-via phone, in person, or through MyPrevea. *Direct patient inquiries or complaints to appropriate parties. * Assistpatient or caller in directing medical concerns; receive and routemessages to appropriate staff. * Obtain and confirm accuratedemographic and insurance/coverage information. * Schedule and confirmpatient appointments. * Assist patient or caller with financialquestions regarding policies, insurances, payments or other financialneeds. * Attend meetings as required and follow the policies andprocedures of the organization. Specialized Requirements: * Handle cashin accordance with Prevea policies and procedures. * Appropriatelycollect required payments, including co-payments, outstanding balances,and payments due prior to services being rendered in accordance withPrevea policies and procedures. * Provide error-free and accurate dailybatch and/or deposits to appropriate staff for processing. * Completeall work tasks in accordance with privacy, compliance and HIPAA laws. *Perform patient screening duties as determined is necessary for aspecific department and/or site. Performance Requirements: * Ability toadapt to frequently changing protocols and processes in a fast-pacedenvironment. * Knowledge of principles and processes for providingexceptional customer service. This includes customer needs assessment,meeting quality standards for services, and evaluation of customersatisfaction. * Communicate effectively with... For full info followapplication link. Prevea is an Equal Employment Opportunity/AffirmativeAction employer ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/D9554CF97EFA42BC