Description:

　　Maintains professionally written, accurate and detailed documentation of all phone calls/requests received using a complex call tracking software.

　　Answers and replies to a large volume of telephone calls and internet queries from internal and external customers of the Medical Center, utilizing and adhering to department scripts and guidelines for triaging calls/requests.

　　Maintains knowledge of multiple systems for completing work, including CCC scheduling, NEHEN, POE and OMR, outside records, CPI tools, work flow tools (Salesforce).

　　Seeks knowledge of physician services proactively (new providers, procedures, etc.) via marketing communications, the hospital website and department meetings.

　　Researches callers' requests and shares new information with team.

　　Ensures callers' needs are met by following every request through to completion.

　　Facilitates multiple specialty appointments for patients in coordination with department schedulers and requesting physicians/providers.

　　Promotes other services and programs when appropriate.

　　Skills:

　　Call Center, Patient Service, Customer Service

　　Additional Skills & Qualifications:

　　One year in a hospital or medical practice setting

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.