Patient Liaison - Emergency DepartmentRequisition ID2024-47888CategoryNursing SupportOverview0.8 FTE, 32 hrs/week, night shift, 11p-7a but some shifts may be 7p-7a, every other weekend every third holidayBenefits eligible.The Emergency Department Patient Liaison provides communication in a liaison role between Emergency Services patients, their families and Nationwide Children?s Hospital healthcare providers to promote satisfaction through positive patient and family relations. The liaison acts as a facilitator in the lobby of the Emergency Department for the benefit of the Emergency services patient and their families and friends. The liaison participates in continuous quality improvement and risk management activities to support the mission and values of Nationwide Children?s Hospital. This position functions within the standards and policies of Nationwide Children?s Hospital and the Emergency Department.Why Nationwide Children's Hospital?The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.Nationwide Children's Hospital. A Place to Be Proud.Responsibilities1. Provides communication in a liaison role between patients, their families, and the Emergency Services staff. Responds to parent/patient concerns.2. Circulates in the lobby of the Emergency Department in order to facilitate communication with the families. Informs families of patient activities and departmental processes.3. Identifies potential problematic situations involving patients and their families and/or friends and attempts to resolve any problems or complaints. Communicates actual and potential medical and customer service problems to the appropriate staff.4. Serves as a resource for families in need of assistance. Utilizes appropriate resources when necessary to promote satisfaction and positive patient and family relations.5. Supports and assists in the implementation of the mission, philosophy, policies, and goals of Children?s Hospital and Emergency Services.6. Assists with family/patient complaint follow-up and resolution.7. Investigates any patients choosing "Left Without Being Seen" and documents as needed.8. Works collaboratively with the ED Charge Nurse, Social Workers, Physicians, Security Officers, and other staff to meet the needs of patients, families and visitors.9. Participates in unit based committees, meeting and projects as appropriate.10. Promotes the principles of family centered care.11. Performs other duties as assigned.Qualifications<