Salary: 17.09-25.63 USD

　　Facility: Administrative Regional Training Cntr

　　Shift: Shift 1

　　Status: Full Time FTE: 1.000000

　　Bargaining Unit: ACE Associates

　　Exempt from Overtime: Exempt: No

　　Work Schedule: Days

　　Hours: 7a-5p varied schedule

　　Summary:

　　The primary responsibility of a Patient Experience Specialist I is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist I performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of the revenue cycle process to ensure appropriate responses. The Patient Experience Specialist I maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.

　　Responsibilities:

　　EDUCATION

　　High School diploma or equivalent requiredEXPERIENCE

　　Customer service experience preferred

　　Knowledge of Healthcare preferred

　　Physician office experience preferred

　　KNOWLEDGE, SKILL AND ABILITY

　　Possesses basic customer service skills and empathy while interacting with patients

　　Demonstrates excellent, active listening skills

　　Shows comfort with Microsoft Word and Excel

　　Works well with computers and possesses good typing skills

　　Demonstrates a personal commitment to promoting high performance

　　Strives for continuous improvement

　　Maintains high energy and a positive attitude

　　Excellent time management, organizational and problem-solving skills

　　Strong oral and written communication skills

　　Thinks quickly and uses appropriate judgment

　　Demonstrates diplomacy and patience while interacting with consumers and colleagues

　　Demonstrates regular, consistent and punctual attendance. Must be able to work variable schedules

　　Able to interact with staff, colleagues and stakeholders in a respectful manner

　　Maintains a neat and professional appearance

　　WORKING CONDITIONS:

　　ENVIRONMENT

　　Normal heat, light space, and safe working environment; typical of most office jobs

　　REQNUMBER: 26053