73473BRJob Posting Title:Patient Experience Representative- Urology- WalthamDepartment:UrologyAutoReqId:73473BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

　　(Not eligible for internal folks)This Patient Experience Representative is 100% in office and will be responsible for:

　　Patient Encounter Management:

　　Providing positive and effective customer service that supports unit operations

　　Collaborating with referring providers and practices

　　Obtaining required authorizations to compile patient and staff schedules

　　Scheduling patients and supporting the patient encounter

　　Check In / Check Out:

　　Greeting and directing patients, families and visitors

　　Monitoring daily schedule and coordinating flow with clinicians/supervisor

　　Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

　　Facilitating and directing communication with Financial Counseling

　　Administrative:

　　Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

　　Providing routine clerical support as needed

　　To qualify, you must have:

　　A high school level of education, Bachelor's Degree preferred

　　Prior customer service or administrative experience preferred

　　The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

　　The ability to work with diverse internal and external constituencies

　　Schedule: 8-4:30 pm M-F

　　Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

　　Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only