BluePearl Referral + Emergency Pet Hospital in Golden Valley, MN is hiring an extraordinary Patient Care Coordinator for our growing hospital.

　　Do clients praise your stellar customer service delivery and their experience with your team?

　　Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

　　Are you a passionate technician looking to improve your skills in the veterinary field?

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　　If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you!

　　The schedule for this role with be swing shift, approximately 3:00 pm to 1:00 am. Saturday availability is required. Shift differential offered.

　　As a Patient Care Coordinator, you will:

　　Take primary care veterinarian referral calls when the doctor is not available for transfers, follow-up question or consults.

　　Attends rounds in the morning to learn about any cases being transferred to the specialist’s service, ascertains what the plan for the pet was for the day and once instructed by the specialist, play the role of liaison between the specialist and client.

　　Works closely with all departments in the hospital to improve workflow functionality in the hospital geared towards patient care and communication efforts.

　　Schedules necessary department meeting to verify that all resources are being utilized appropriately and new processes are implemented into the PCC responsibilities.

　　Orients and educates pet owners and their families by being available to them via phone, email or in person, explaining the role of the patient care coordinator, providing educational information regarding treatments, procedures, medications, and continuing care requirements.

　　Coordinates information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pet's care and treatment.

　　Aids in assuring follow-up callbacks are performed for all patients discharged from a specialty service. Assures clients have a full understanding of the expectations of recovery and are provided reassurance that BluePearl is still heavily involved in the care of our patients after being discharged.

　　Takes calls from pet owners of pets not in the hospital who have prescription refill requests, concern for a change of status of the pet, food inquires, and any other issue the pet owner is concerned about regarding their pet.

　　Adapts to the specialist’s style and instruction recognizing that each specialist has their own desired method and style of communication.

　　Documenting conversations with specialists and clients in the medical record; interacting with other services to expedite scheduling, procedures, and consults.

　　Respects patients and owners by recognizing their rights; maintaining confidentiality.

　　Maintains quality service by establishing and enforcing organization standards.

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　　Why BluePearl?

　　Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. You also have the opportunity to bring your dog to work.

　　We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

　　In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

　　We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

　　We value your health and well-being as an associate by providing you with the following:

　　Health, dental, vision, and life insurance options.

　　Flexible work schedules.

　　Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

　　A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

　　If you have been searching for a collaborative, supportive and FUN team, don’t wait and apply today!

　　BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.