The Patient Account Representative is responsible for all patient open balance accounts, to include collection balances.

　　DUTIES AND RESPONSIBILITIES:

　　Daily preparation of patient statements with review of aged accounts for submission to the collection agency.

　　Assisting patients with their open balances and setting up payment arrangements, and review of Financial Hardship forms.

　　Review of aging patient accounts and making calls to patients to settle accounts with prompt pay offers.

　　Care Credit set up and roll out to offices.

　　Collection company liaison and posting collection agency payments

　　Outgoing calls to patients regarding benefits review and the patients’ out of pocket responsibilities.

　　Answering incoming phone calls regarding patient billing questions

　　Responding to patient email inquires

　　Incoming batch reconciliation from outside offices

　　Other Duties as Assigned

　　EDUCATION AND WORK EXPERIENCE:

　　1-2 years’ experience required

　　KNOWLEDGE AND SKILLS:

　　Strong computer skills.

　　Excellent organizational and time management skills.

　　Effective oral and written communication skills.

　　Excellent interpersonal skills.

　　Detail oriented, able to multitask and meet deadlines.