Patient Access Specialist - Clinic

　　Froedtert South Kenosha, WI (Onsite) Full-Time

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　　Job Details

　　POSITION PURPOSE

　　A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.

　　MINIMUM EDUCATION REQUIRED

　　High School or GED

　　MINIMUM EXPERIENCE REQUIRED

　　6 months – 1 year

　　LICENSES / CERTIFICATIONS REQUIRED

　　Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

　　KNOWLEDGE, SKILLS & ABILITIES REQUIRED

　　Experience in a health care business or receptionist environment.

　　Excellent computer and customer services skills.

　　Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.

　　Familiarity with internet, email and Microsoft office.

　　Effective written and verbal communication skills required.

　　Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity

　　Experience in patient registration, insurance verification and health insurance plans.

　　PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

　　Schedules, reschedules and cancels patient appointments

　　Executes pre-arrival registration by adhering to registration standards

　　Accurately identifies and enters patient’s insurance coverage

　　Performs check-in/check-out functions for patient appointments

　　Collects all applicable copays, patient balances, pre-payments and self-pay payments for services

　　Manages and resolves assigned departmental WQs

　　Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team

　　Performs manages care referrals and prior-authorizations functions

　　Proficient use of healthcare software utilizing established standards

　　Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations.

　　Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

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　　Job Snapshot

　　Job Type Support Services

　　Schedule Full-time

　　Shift Days

　　Hours 80

　　Facility/Name Froedtert Kenosha Center