Organization:

　　NCH-Novato Community Hospital

　　Position Overview:

　　Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

　　Job Description :

　　EDUCATION

　　Equivalent experience will be accepted in lieu of the required degree or diploma.

　　HS Diploma or equivalent education/experience

　　PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

　　1 year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

　　SKILLS AND KNOWLEDGE

　　General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.

　　Working knowledge and understanding of insurance and medical terminology.

　　Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.

　　Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.

　　Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.

　　Possess verbal and written communication and active listening skills.

　　Accuracy and attentiveness to detail.

　　Decision making and problem solving skills.

　　Must be able to work concurrently on a variety of tasks/projects in diverse environment.

　　Ability to meet or exceed targeted customer service, productivity and quality standards.

　　Computer proficiency skills.

　　Requires the ability to work with and maintain confidential information.

　　Job Shift:

　　Evenings

　　Schedule:

　　Full Time

　　Shift Hours:

　　8

　　Days of the Week:

　　Variable

　　Weekend Requirements:

　　Every other Weekend

　　Benefits:

　　Yes

　　Unions:

　　No

　　Position Status:

　　Non-Exempt

　　Weekly Hours:

　　40

　　Employee Status:

　　Regular

　　Number of Openings:

　　1

　　Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

　　Pay Range is $31.74 to $39.67 / hour

　　The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

　　All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.