Division Summary

　　Information Technology (IT) supports the vision, values, mission,and goals of the University through providing IT infrastructure, systems,administrative applications, academic resources and related services tofaculty, students and staff. Embracing DU's Impact 2025, the divisionpartners with administrative and academic units to align strategic goals andoperational plans, providing unified service in the spirit of "One DU".

　　Position Summary

　　The Support Specialist, under the direction of the IT Customer Servicesdepartment, provides technology support for the University of Denver'sfaculty, staff, and students, including computer hardware and softwarefor Windows and Macintosh computers; virtual machines; Active Directoryaccount management; printing solutions; Exchange account management; andother technology support for the University Community, as well asmaintaining university-owned computers.

　　The Support Specialist works closely with all members of the IT CustomerServices area, other IT departmental staff, and numerous clients to solvetasks and incidents.

　　This is a non-benefited position not to exceed 1,000 hours in a calendar year.

　　Essential Functions

　　Professional Customer Services.Gathers, analyzes, interprets, and presents information technology andbusiness information for operational purposes.Performs information technology support activities including networking,printing administration, and workstation/client support.Service may be provided via phone, online, in person at the HelpCenter, as well as in the field.Testing and documentation of applications and their compatibility withuniversity systemsProvides client consultation to determine how to apply technical resourcesto solve the business need.Diagnoses and resolves reported difficulties and/or escalates toappropriate specialists within the ITSM system.Responds to computer hardware failures, malware and virus threats,software troubleshooting requests, networking issues, system upgraderequests, file permission requests, new software deployments, and otherissues as assigned.Installs, configures, and performs routine maintenance on systemshardware and software including Windows and Mac operating systems withappropriate certifications.Audits equipment, including an inventory and review of workstations withserial numbers, warranty info, and location information.As appropriate, performs other duties as assigned.Knowledge, Skills, and Abilities

　　Must be able to gather and organize information for the purpose ofidentifying needs and possible solutions.

　　Skill in providing information technology-related customer service to usershaving varying levels of technical expertise.Ability to troubleshoot mobile devices, including iOS, Android, andWindows Phone operating systems and applications.Must be able to manage projects, and work independently, and as part ofa team.Excellent verbal and written communication skills in the English languageare required.Experienced in troubleshooting problems.Experience with classroom technology.Excellent customer service skills are a must.Ability to work independently with little supervisionRequired Qualifications

　　High school diploma or GED or experience in a related field

　　Flexibility of schedule and ability to accommodate nights, and/orweekend shifts.Navigation of MacOS and Windows-based operating systems.Preferred Qualifications

　　Bachelor's degree in Information Technology, or a combination ofequivalent experience/education in a related field.

　　1 - 2 years of information technology experience in workstation/clientsupportAny of the following certifications: Apple Certified Support Professional(ACSP) certification, Apple Certified Technical Coordinator (ACTC)certification, Apple Certified Macintosh Technician (ACMT)certification, Dell desktop nd laptop hardware repair certifications.Familiarity with Microsoft Active Directory, Group Policy, MicrosoftExchange, LDAP authentication, and VMWare VM/VDI deployments.Experience in a higher education settingWork SchedulePart-Time

　　Application Deadline

　　For best consideration, please submit your application materials by 4:00p.m. (MST) January 16, 2024.

　　Special Instructions

　　Candidates must apply online through jobs.du.edu to be considered. Onlyapplications submitted online will be accepted.

　　Hourly Range